Communicator Style-Presentational Comm. Trait-The way one verbally / paraverbally communicates to indicate how the content of a message should be interpreted-9 styles>dominant >impression-leaving>dramatic >relaxed>contentious >attentive>animated >open>friendlyHearing vs. ListeningHearing-physiological process-occurs when sound waves are received by the ear and brainListening-mental process-involves paying close attention to messages and making sense of themThe importance of listeningFYI: most people are poor listeners-forget 10-25% of original messages after 24 hoursBeing a Skilled listener can…-increase our relationship satisfaction-make you more successful at work-help you improve your speaking skillsFactors (and problems) involved in listening1. situational distractionsex. loud starbucks2. source distractionsex. crying girlfriend3. medium distractionsex. texting on cell phone with bad reception4. focusing on the message5. Bias (about issue AND speaker)6. listening anxiety/apprehensionFactors that influence listening-Born or made-Intelligence-Anxiety/stress-Negative attitude-Culture – ex., gender roles, attitudes, interest…-Content – ex., poor/disorganized speaker-Mediation – ex., presence, visuals, noiseWhich sex listens better?-women listen better (due to nurturing nature)Effective Listeninga. reducing distractionsex. putting down phoneb. thought-speech differentialex. understand/comprehend 500 to 600 words per minute and we canspeak 120 words per minutec. listener apprehension-experienced when a listening situation is perceived as threatening/difficult-interferes with ability to process messagesComm 104 01/28/2015Communicator Style-Presentational Comm. Trait-The way one verbally / paraverbally communicates to indicate how thecontent of a message should be interpreted-9 styles >dominant >impression-leaving >dramatic >relaxed >contentious >attentive >animated >open >friendlyHearing vs. ListeningHearing -physiological process -occurs when sound waves are received by the ear and brainListening -mental process -involves paying close attention to messages and making sense of themThe importance of listeningFYI: most people are poor listeners -forget 10-25% of original messages after 24 hoursBeing a Skilled listener can… -increase our relationship satisfaction -make you more successful at work -help you improve your speaking skillsFactors (and problems) involved in listening 1. situational distractions ex. loud starbucks 2. source distractions ex. crying girlfriend 3. medium distractions ex. texting on cell phone with bad reception 4. focusing on the message 5. Bias (about issue AND speaker) 6. listening anxiety/apprehensionFactors that influence listening -Born or made -Intelligence -Anxiety/stress -Negative attitude -Culture – ex., gender roles, attitudes, interest… -Content – ex., poor/disorganized speaker -Mediation – ex., presence, visuals, noise Which sex listens better? -women listen better (due to nurturing nature)Effective Listening a. reducing distractions ex. putting down phone b. thought-speech differential ex. understand/comprehend 500 to 600 words per minute and we can speak 120 words per minute c. listener apprehension -experienced when a listening situation is perceived as threatening/difficult -interferes with ability to process messages
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