MGMT 320 1st Edition Lecture 38 Outline of Last Lecture a. Conflict managementOutline of Current Lecture II. Control a. Three approachesCurrent Lecture1. Elements of an operating systema. Inputs: all physical & intangible resourcesi. Raw materialsii. Skills & knowledgeiii. Capital iv. Informationv. Energy b. Transformation process: active processes (including concepts, procedures & technologies) that are implemented to produce outputsc. Outputs: what the business producesi. Tangible & intangibleii. Intended & unintentional1. Legal concerns & social responsibility requires the consideration of both 2. Unintended i.e. pollutiond. Control systems: provide the means to monitor & correct problems or deviationse. Feedback: information received in monitoring the operation system2. Traditional Control Systema. Set goalsb. (work is performed)c. Measure performanced. Compare performance to goalse. Take corrective action These notes represent a detailed interpretation of the professor’s lecture. GradeBuddy is best used as a supplement to your own notes, not as a substitute.f. Productivity is the measure of output per worker, measuring productivity is essential for controlling the use of resourcesg. Productivity standards are minimum goals for individual workers3. Setting productivity standardsa. Define the job being evaluatedb. Define the best way to do the job c. Select an average workerd. Make sure the worker knows how to do the job e. Observe the worker doing the job i. Measure the time it takesii. Rate the effort expended (the lower the effort the lower the effort rating)iii. Observations are best if made randomly throughout a workdayiv. Observations are best if the worker does not know they are being observedf. Multiple each observed time * related effort rating and add the resultsg. Divide the time daily that the worker is expected to be working by the standard time to do a job = productivity
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