MGMT 320 1st Edition Lecture 40 Outline of Last Lecture I. Controla. Three approachesOutline of Current Lecture II. Control a. Three approachesCurrent Lecture1. Contemporary Clan Control 2. Total quality management: competing by having high quality output consistency of outputa. Input (some resources)i. People1. Testinga. Skillsb. Attitudes2. Interviewing for fit (with the TQM mentality)3. Done by hire’s quality circle ii. Materials 1. Buy from another TQM company 2. Little inspection b. Transformation (most)i. Always look for a better way to do everything by analyzing each sub-system in your system c. Output (least)These notes represent a detailed interpretation of the professor’s lecture. GradeBuddy is best used as a supplement to your own notes, not as a substitute.i. Random inspection with statistical analysis of your outputsii. Striving to reduce variability
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