MGMT 320 1st Edition Lecture 27Outline of Last Lecture I. Management vs Leadership Outline of Current Lecture I. Leadership a. Dealing with conflict Current Lecture1. Dealing with conflict a. Competing (being assertive)i. Use when decisive action or unpopular action is necessary b. Avoidingi. When an issue is trivial or there is no chance of winningc. Compromisingi. When conflict is with an equal & both postitions are considered importantd. Accommodatingi. When you know you are wrong or if the issue is more important to others than it is to you – build credit for the future e. Collaboratingi. Commitment from both sides is needed & both sides see the issue as too important to compromise2. Negotiation strategiesa. Focus on the problem, not the people b. Focus on interest, not demands c. Create options for joint gain d. Have something you’re willing to give up e. Focus on what’s fair3. Strategies for increasing powera. Reduce uncertainty for othersb. Make yourself difficult to replacec. Be in a central position These notes represent a detailed interpretation of the professor’s lecture. GradeBuddy is best used as a supplement to your own notes, not as a substitute.d. Build up others e. Build alliances f. Generate
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