MANA 3320 1st Edition Lecture 12 Outline of Last Lecture I 8 Interviewing Methods II 4 Tips for Interviewing III Origin of mass testing IV Selection Process V 6 Approaches to Validation Outline of Current Lecture I Training II Development III Strategic Model of Training IV 8 Training Methods for Non Managerial Employees V 8 Training Methods for Management Development VI Return on Investment and Benchmarking VII Additional Training and Development Programs Current Lecture CH 7 Training and Development Training o Effort initiated by an organization to foster learning among its members o Tends to be narrowly focused and oriented toward short term performance concerns Development o Effort that is oriented more toward broadening an individual s skills for the future responsibilities Strategic model of training fig 7 2 o 1 Needs assessment Organization Task analysis Person analysis These notes represent a detailed interpretation of the professor s lecture GradeBuddy is best used as a supplement to your own notes not as a substitute o o o 2 Design Instructional objectives Trainee Learning principles 3 Implementation On the job methods Off the job methods Management development 4 Evaluation Reactions Learning Behavior transfer Results 8 Training methods for non managerial employees 80 of all training o o 1 On the job training Method by which employees are given hands on experience with instructions form their supervisor or other trainer Least expensive method 2 Apprenticeship training Mainly used in unions o 3 Cooperative training internships and governmental training o 4 Classroom instruction o 5 Programmed instruction o 2nd least expensive form of training Self directed learning use of books manuals or computers to break down subject matter content into highly organized logical sequences that demand continuous response on the part of the trainee 6 Audiovisual methods Video recordings CDs DVDs o o Teleconferencing or videoconferencing Webinars podcasts web conferencing 7 Simulation method Emphasizes realism in equipment and its operation at minimum cost and maximum safety Used when it is either impractical or unwise to train employees on actual equipment used on the job Most expensive method NASA airline industry 8 E learning Learning that takes place via web and computer based training CBT Allows the firm to bring the training to the employees 8 Methods for management development o 1 On the job experiences o o o Coaching special projects staff meetings 2 Seminars and conferences Seminars are done on site by the company Conferences are done off site 3 Case studies Analytic problem solving and critical thinking skills are most important KSAs are complex and participants need time to master them Active participation is desired 4 Management games and simulations Group exercises that tests for innovativeness and how they interact with others o 5 Role playing o 6 Behavior modeling An approach that demonstrates desired behavior and gives trainees the chance to practice and role play those behaviors and receive feedback Involves four basic components o Model Practice and role play Feedback and reinforcement About half of all large corporations offer their employees tuition assistance if they take courses related to the firms businesses It s not unusual for large corporations to have their own universities where they train their employees and future managers Return on investment o Viewing training in terms of the extent to which it provides knowledge and skills that create a competitive advantage and a culture that is ready for continuous change o ROI results training costs Benchmarking o 8 Corporate universities Learning points 7 Tuition assistance programs o The process of measuring one s own services and practices against the recognized leaders in order to identify areas of improvement Additional training and development programs o Organization wide training programs Orientation training A formal process of familiarizing new employees with the organization their jobs and their work units Benefits o Lower turnover o Increased productivity o Improved employee morale o Lower recruiting and training costs o Facilitation of learning Basic skills training Team and cross training Diversity training