MGT 305 1st Edition Exam 1 Study Guide What is Management Involves coordinating and overseeing the work activities of others so that their activities are completed Efficiently Effectively Various Types of Managers Front line Manage the work of non managerial employees Middle All managers between front and top level mgrs Top Managers Responsible for making organization wide decisions and establishing the plans goals that affect the entire organization What are the functions roles skills of a manager Planning Defining goals establishing ways to reach develop plans to coordinate Organizing Arranging structuring work what how who Leading Inspire Adapt Motivate Controlling Evaluate how things are going Monitor Comparing Correcting Management Functions Other Management Functions Decision Making Choosing from alternatives Staffing Recruiting training and developing people Motivating To pursue collective objectives Communicating Distribute information needed Be responsive to communication managers receive Management Roles Interpersonal Roles that involve people Informational Collect receiving disseminating information Decisional Activities involved in making decisions choices Managerial Roles Managerial Skills Technical Skill Ability specialized task involving a particular method or process Conceptual and decisional skill Skills pertaining to the ability to identify and resolve problems for the benefit of the organization and its members Interpersonal Human Skills People skills the ability to lead motivate and communicate effectively with others Skills Needed at Various Levels Managing in the New Competitive Landscape Elements that are defining the current business environment Globalization Technological Change Importance of knowledge and ideas Collaboration across organizational boundaries Increased security threats Emphasis on ethics Increased Competition Changes Facing Managers Goals of Organizational Behavior Explain Behavior Why do employees engage in some behaviors and not others Predict Behavior How will employees respond to certain actions decisions Influence Behavior How do I get employees to do what I need them to 3 areas of of Organizational Behavior Individual Behavior Attitudes personality perception learning and motivation Group Behavior Norms roles teams team building conflict leadership Organizational Behavior Structure culture human resource policies and practice Behaviors to Consider why Employee productivity A performance measure of both efficiency and effectiveness Absenteeism The failure to show up for work Unscheduled absences cost 660 employee year Turnover The voluntary and involuntary permanent withdrawal from an organization Increased costs and time of recruiting selection training work disruptions Behaviors to Consider cont Organizational Citizenship Behavior OCB Discretionary behavior which promotes the effective functioning of the organization Give some examples of OCB What are the drawbacks Workplace misbehavior Any intentional employee behavior that is potentially damaging to the organization or to individuals within the organization Key Attitudes we consider in Management Job Satisfaction Job Involvement Organizational Commitment Components of Attitudes Cognitive component That part of an attitude that s made up of the beliefs opinions knowledge or information held by a person Thinking Discrimination is wrong Affective component The emotional aspects of an attitude Feeling I don t like a person who discriminates Behavioral component That part of an attitude that refers to an intention to behave in a certain way toward someone or something Doing I won t work with a person who is discriminatory Job satisfaction General attitude toward one s job Job involvement The degree to which an employee identifies with his or her job actively participates in it and considers his or her job performance to be important to self worth Organizational commitment The degree to which an employee identifies with a particular organization and its goals and wishes to maintain membership in that organization Employee engagement when employees are connected to satisfied with and enthusiastic about their jobs Attitude surveys surveys that elicit responses from employees through questions about how they feel about their jobs work groups supervisors or the organization Cognitive Dissonance Any incompatibility or inconsistency between attitudes or between behavior and attitudes Personality Unique combination of emotional thought and behavior patterns how we react to situations and others The Big Five Five Factor Model used in Business World research supported OCEAN Openness to Experience Conscientiousness Extroversion Agreeableness EmotioNal Stability Neuroticism Conscientiousness efficient organized vs easy going careless A tendency to show self discipline act dutifully and aim for achievement planned rather than spontaneous behavior organized and dependable Extraversion outgoing energetic vs solitary reserved High energy positive emotions assertiveness sociability and the tendency to seek stimulation in the company of others talkativeness note slightly different than MBTI definition this is more of a behavioral use of energy and can be practiced learned Agreeableness friendly compassionate vs cold less emotionally connected A tendency to be compassionate and cooperative rather than suspicious and antagonistic towards others Extroverted vs Introverted Where is your energy oriented Extroverts act first think later deprived when cutoff from interaction with outside world open to and motivated by people and things enjoy variety and change in relationships Introverts think first then act require regular private time to recharge batteries motivated internally mind sometimes closed to outside world prefer 1 1 communication and relationships INtuitives N mentally live in future possibilities use imagination and creating inventing new possibilities memory recall emphasizes patterns contexts and connections comfortable with ambiguous fuzzy data and guessing its meaning