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SC MGSC 395 - MGSC 395 Tuesday-Thursday Syllabus Template Spring 2015

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GRADING SCALEMGSC 395OPERATIONS MANAGEMENTSpring 2015Course SyllabusInstructor: CourtneyClass Time: Tuesday/ThursdayClass Room: Office: 405GPhone: 777-4368 E-mail: [email protected] Hours: TBD / By Appointment COURSE MATERIALSRequired Text BooksTextbook: Krajewski, Lee, Ritzman, Larry, and Malhotra, Manoj. Operations Management: Processes and Supply Chains, 10th edition, Prentice Hall, 2010. This semester, we will be using a web-based instructional system called MyOMLab. This can be accessed only through your Blackboard account. In order for you to access this required system, you will need an access code. The text that you purchase must have this code shrink-wrapped to the text. So, please don’t purchase a text unless you know that a current access code is included. Alternatively, the publisher has made this text available as an online e-book (with access code) at a substantial discount. This can only be purchased from within your Blackboard account when you first login and click on any of the links in your MGSC 395 Blackboard course.Once you have enrolled in Blackboard (which we will discuss in class), you may also purchase a print upgrade to the e-book (3-hole punch format) if you wish. It is very important that you know that the only way you can get the proper access is if you go to the USC on or off campus bookstores or buy access directly from within your Blackboard course. Location Title ISBN NumberRussell House BookstoreAddam’s BookstoreSouth Carolina BookstoreBlackboard MyOMLab with e-text access cardBlackboard MyOMLab access card with hard cover version ofthe text 12697473121269746839Online: Your Blackboard Account MyOMLab with e-text access MyOMLab access only (purchase only if you have a copy of the text)Other Material Lecture handouts, text solutions, and other print material will be distributed via MyOMLab or Blackboard.COURSE DESCRIPTION, OBJECTIVES, AND THEMESINTRODUCTIONThe focus of Operations Management, MGSC 395, is to help you become a more effective manager of the activities andresources required in the production of competitive goods and services in the global market place. This course providesan overview of the most important operational issues faced by service providers and manufacturers. As we shall see,decisions related to the supply of goods and services greatly influence the long term competitiveness of an organization.Furthermore, decisions made throughout the organization have an enormous impact on the capability of operations. Thus,it is vital for business professionals to understand how marketing decisions, finance decisions, management decisions,accounting decisions, and so on can promote or retard a company’s ability to serve its customers and thereby make aprofit. Additionally, this course will acquaint students with the tools and techniques used by operations decision makers.This course will introduce you to an environment rich in analysis needs, acquaint you with the vocabulary of operations,and give you time to explore the advantages and limitations of procedures and systems used within the operationsfunction. The tools of operations management tend to be quantitative. While the operations management professional is interestedin methodology and tool-building, the administrative and the accounting professionals will benefit much more fromstudying the application of these tools. Therefore, we will make extensive use of quantitative methodologies. Whereappropriate, we will apply statistical hypothesis testing, math programming, queuing, forecasting, and projectmanagement to operational challenges. Relying on software to perform mechanical computations, we will dedicate timeto problem formulation, model construction, data collection, and interpretation of results. Since this course provides a comprehensive overview of the discipline of operations management, a large number oftopics, concepts, applications and techniques will be presented. Therefore, we will move through the topics of OperationsManagement using a highly-structured, top-down, approach. As we progress, you will be encouraged (and we shall spendtime) developing taxonomies of the material. In order to more easily explore important topical linkages, the course isorganized around major themes. COURSE LEARNING OBJECTIVESAnalytical and critical thinking: This course will strengthen your ability to address complex open-ended problems by thecreative use of scientific decision-making methodologyQuantitative and qualitative analysis: This course will help you apply (select, test and implement) sophisticated modelingprinciples, tools, and perspectives to address complexity in operations management.Computer usage and information acquisition: This course will strengthen your ability to make proper use of software indata acquisition, organization, and analysis activities and decision-making processes.Oral and written communication: You will make effective use of oral communication (listening and speaking) and writtencommunication (words, symbols, and graphs) to receive and transmit information.Ethical issues: You will be involved in building valid, bias-free models and interpreting modeling results in a properethical context. OPERATIONS MANAGEMENT LEARNING OUTCOMES2This survey course in operations management will introduce you to the strategic and operational dimensions of theGSCOM field. Course objectives are accomplished through topics that span the following four themes and theircorresponding goals:Theme 1: GSCOM Strategies and Capabilities as the Missing Link between Overall Business and MarketingStrategies, and Actual Performance 1.1: Understand the role of GSCOM strategies as facilitators and drivers of overall business andmarketing strategies for manufacturing and service firms. 1.2: Learn about careers utilizing GSCOM competencies in various types of organizations(manufacturing firms, banks and financial institutions, healthcare and insurance, retail, non-profitand government sector) Theme 2: Business Processes Perspective of GSCOM and related Tools and Programs2.1: To understand the linkage between processes and business performance, and various programs(TQM, Reengineering, Lean, Six-Sigma) that can be used for analyzing and improving businessprocesses.2.2: To learn to apply operations/process


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