MGMT 320 1st Edition Lecture 2Outline of Last Lecture I. Continuation of management rolesII. Functional areasIII. Important figuresOutline of Current Lecture I. Management skillsII. BASIC overview of classic management styles Current Lecture1. Management Skillsa. Conceptual: the ability to think in the abstract, seeing the “big picture”, understanding how the pieces fit togetheri. Big picture: all the parts of the business and the external environment that are necessary to consider and/or affected by what the manger is consideringii. Used more by upper level managementb. Diagnostic skills: solving problems, separate problems from symptomsi. Symptoms: what we see that indicates that something is wrongii. Problem: the causeiii. Good decision makers separate problems from symptoms and treattheproblem. As humans, the tendency is to treat symptoms because we want to reduce stress. c. Decision-making skills: combining conceptual & diagnostic skills, then knowing the right time to move to solve problems or capitalizeon opportunitiesThese notes represent a detailed interpretation of the professor’s lecture. GradeBuddy is best used as a supplement to your own notes, not as a substitute.d. Human: used to control behavior, used about equally, but differently by all levels of managementi. Communicateii. Motivateiii. Negotiatee. Technical: a managers skills specific to their functional area, used less at upper levels i. Example: accounting manager needs to be able to analyze financial statements; sales manager understand & perform sales, persuasive communications1. Classical view (BASIC OVERVIEW)a. Scientific management i. Getting more productivity from each workerb. Administrative managementi. Henry Feoulii. Getting more productivity from each workeriii. Added the idea of coordination how do you link the
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