MGMT 3000 1st Edition Lecture 2Outline of Last Lecture I. What is managementII. Netflix III. American AirlinesIV. Four management FunctionsV. Types of Managers Outline of Current LectureI. Managerial Roles a. Interpersonal Roles b. Informational roles c. Decisional Roles II. What companies look for in managers a. Technical Skills b. Human skills c. Conceptual skills Current LectureManagerial Roles 1. Interpersonal roles: Managers spend a lot of time dealing with people3 sub roles: 1. Figurehead role: managers perform ceremonial duties like greeting company visitors or speaking at events or representing the company 2. Leader role: managers motivate and encourage workers to accomplish objectives 3. Liaison role: managers deal with people outside their units 2. Informational roles: Spend a lot of time obtain and sharing information 1. Monitor role: Scan their environment for information, contact others for information 2. Disseminator role: managers share information they have collective with subordinates and others in the company 3. Spokesperson role: Share information with people outside their departments and companies 3. Decisional roles: Make decisions for the company These notes represent a detailed interpretation of the professor’s lecture. GradeBuddy is best used as a supplement to your own notes, not as a substitute.1. Entrepreneur role: managers adapt themselves, subordinates and units to change 2. Disturbance handler role: respond to pressure and problems to serve that they demand immediate attention and action 3. Resource allocator role: manager decide who will get what resources and how many 4. Negotiator role: managers negotiate schedules, projects goals, outcomes, resources and employee raises What companies look for in managers? Technical skills are specialized procedures, techniques and knowledge required to get the job done Needed to train employees and to troubleshoot problems Come less important as managers rise through their ranks Human skills can be summarized as ability to work well with others Work effectively within groups, good listeners and communicators More for upper level management Conceptual skills involve ability to see the organization as a whole and to understand how the different parts affect each other and recognize how the company fits into or are affected by its external environment Recognize and reconcile problems Motivation to manage: an assessment of how motivated employees are to about managing the work of
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