UT Arlington PSYC 3301 - Lecture PowerPoint Chapter 9 (11 pages)

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Lecture PowerPoint Chapter 9



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Lecture PowerPoint Chapter 9

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Pages:
11
School:
University of Texas at Arlington
Course:
Psyc 3301 - Psychology of Humans

Unformatted text preview:

10 15 2014 CHAPTER 9 Teamwork and Conflict in Group Settings The prosocial antisocial dimension Prosocial Behavior Helping Cooperation Teamwork Often perceived as non zero sum games win win Antisocial Behavior Competition Conflict Violence Often perceived as zero sum games win lose 1 10 15 2014 Prosocial behavior helping others and the organization Intervention to blow the whistle or not Antisocial versus prosocial whistle blowing Reasons for not intervening fear of retaliation diffusion of responsibility the costs of intervening accepting others inaction as defining a social reality Increasing intervention leadership atmosphere supporting intervention procedures that protect those who intervene emphasis on self corrective teamwork and group decision making Prosocial behavior helping others and the organization Helping behavior do we care Factors influencing helping empathy informal norms relationship issues that develop both inside and outside the work context Mood and helpfulness positive mood empathic and prosocial orientation trade off between empathic concern and personal distress 2 10 15 2014 Organizational citizenship behavior being a good citizen Organizational citizenship behaviors altruism conscientiousness sportsmanship courtesy civic virtue Factors that motivate organizational citizenship behavior Job satisfaction perception of continuing fair treatment Cohesiveness and courtesy Individual differences personality values and personal norms Defined a bit differently than in other contexts Organizational citizenship behavior being a good citizen Spontaneous behaviors organizational spontaneity Helping one s coworkers Protecting the organization s interests Making constructive suggestions Developing oneself as an asset to the organization Spreading goodwill and boosting morale Facilitators job satisfaction internalization of the organization s goals and values positive mood membership in cohesive work groups 3 10 15 2014 Teamwork in functional and



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