UT Arlington PSYC 3301 - Lecture PowerPoint Chapter 6 (8 pages)

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Lecture PowerPoint Chapter 6



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Lecture PowerPoint Chapter 6

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Pages:
8
School:
University of Texas at Arlington
Course:
Psyc 3301 - Psychology of Humans

Unformatted text preview:

10 15 2014 CHAPTER 6 Communication The importance of communication in the workplace Striking statistic Practicing managers spend about 80 of their time engaging in a single process communication Topics to be covered Organizational influences on communication Different forms of electronic communication Personal factors that affect communication Deception and how to detect it Enhancing communication 1 10 15 2014 Communication a definition Old definition Communication is a process in which one person or group the sender transmits some type of information to another person or group the receiver Newer better definition Communication is a two way process in which information is exchanged within an intersubjective meaning context Organizational influences on communication Organizational structure tall versus flat and communication the formal channels One way versus two way communication Upward versus downward communication The Mum Effect the shoot the messenger effect The grapevine and rumors informal channels Informal networks are accurate 80 of the time Rumors are based on spite speculation overactive imagination and or wishful thinking Be careful trying to refute a rumor can backfire 2 10 15 2014 Electronic communication the new technologies E mail and internet etiquette Advantages and drawbacks of e mail The 10 rules of Netiquette Computer mediated communication some consequences More detached fewer affective cues slower more prone to misunderstanding leaves an electron trail More egalitarian less social inhibition may increase creative contributions may reduce groupthink Telecommuting work life away from the office Advantages Disadvantages The 10 rules of Netiquette Make messages brief and to the point Don t use e mail alone to convey urgent messages Use group replies or mass mailings only when necessary Avoid having people read irrelevant material Use e mail only as a supplement to other forms of interaction Treat people with respect just as you would in person



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