K201 Lecture Study Guide 2 nd FinalChapter 2 Essay QuestionsDistinguish between cooperation and collaboration.- Cooperation-A group of people working together, all doing essentially the same type of work, to accomplish a job. Can accomplish a given task faster than an individual working alone, not better in quality however than one working alone- Collaboration-A group of people working together to achieve a common gorlvia a process of feedback and iteration (steps). One person will create something (paper) and one person will review it (go on for many steps). Better than just an individual creating a paperAccording to Hackman, what are the three primary criteria for judging team success?- Successful outcome- Growth in team capability- Meaningful and satisfying experienceWhat is the difference between structured and unstructured decisions? Give an example of each.- Structured decision- Process is one for which there is an understood and accepted method for making a decision for information systems (Ex. A formula for computing the reorder quantity of an item in inventory)- Unstructured decision-Process is one for which there is no agreed-on decision-making method for an information system (Ex. Predicting the future direction of the economy or the stock market)Explain why structured decisions seldom require collaboration.- Structured decisions are expensive, wasteful, and frustrating. Not every person’s work needs to be commented on by another person. Deciding how much a product that is needed for a company does not need iteration and feedback from another person.Are most strategic decisions unstructured? Give an example of an unstructured strategic decision.- Feedback and iteration are crucial for strategic decisions. Members bring different ideas and perspectives about what is to be decided, how the decision will be met, and what criteria is important <-ExampleList the four phases of a project.- Starting- Planning- Doing- FinalizingWhat is the difference between synchronous and asynchronous communications? Provide examples for each.- Synchronous communications- Occurs when all team members meet at the same time, such as with conference calls or face-to-face meetings- Asynchronous communications- Occurs when team members do not meet at the same timeWhat are team surveys? - Team Surveys- Another form of communication technology where one team member creates a list of questions and other team members respondWhat are their benefits?- Effective way to obtain team opinions- Easy to complete- Easy to determine who did not contribute Why is version control important for shared content?- User activity limited by permissions- Document checkout- Version histories- Workflow controlWhat is SharePoint Online?- Supports discussion forums in which team members can conduct an asynchronous online discussion; such discussions are the asynchronous equivalent of a conversation thread in a face-to-face meeting.Chapter 8 Essay QuestionsDefine social media and social media information systems. Name the three SMIS organizational roles.- Social media-The use of information technology to suppot the sharing of content among networks of users- Social media information system- is an information system that supports the sharing of content among networks of users.SMIS Roles- User communities- Social media Sponsors- Social media application providersDescribe social media sponsors and social media application providers.- Social Media Sponsors- Are companies and other organizations that choose to support a presence on one or more SM sites- Social Media Application Providers- Are companies that operate the SM sites. (Facebook, Twitter, LinkedIn, Google)Explain the terms defenders of belief and seekers of the truth. How do the goals of each type of community differ?- Defenders of belief- Share a common belief and form their hive around that belief. They seek conformity and want to convince others of the wisdom of their belief. 1. They do not change their opinion, but become firmly convincedin their belief.2. Facilitate activities like sales and marketing3. Not effective for activities that involve innovation or problem solving (264)- Seekers of the Truth- Share a common desire to learn something, solve a problem, or make something happen. Although they share the same desire, they do not share the same solution 1. Incredible Problem Solvers and excel at innovation2. Committed to a company that is committed to solving their problem (264)Explain each element in the SLATES model.- Search-Workers want to search for content inside the organization - Links-Workers want to access organizational content by link- Authoring- Workers want to author organizational content using blows, wikis, discussion groups, published presentations- Tags- Tags are organized into structures which make searching flexible into taxonomies- Extensions- Workers want applications to enable them to rate tagged content and to use the tags to predict content that will be of interest to them- Signals- Workers want to be signaled when something of interest to them happens in organizational content (267)Define the three types of capitals listed in business literature. How does social capital add value, according to Nan Lin?- Capital- the investment of resources for future profit- Human Capital- the investment in human knowledge and skills for future profit- Social Capital- the investment in social relations with the expectation of returns in the marketplaceAdds Value- Information- Influence- Social credentials - Personal reinforcement (268)Describe the hyper-social organization. Name the four pillars of a hyper-social organization.Hyper-social organization-An organization that uses social media to transform its interactions with customers, employees, and partners into mutually satisfying relationships with them and their communities- Consumers->Humans- Market Segments->Tribes- Channel->Networks- Structure & Control-> Messiness (273)Explain the nature of sensing in SEAMS activities.- Determining what the communities you care about are saying about you- Identifying the structure, goals, and dynamic of communities with which you want to relateDescribe the difference between Web 2.0 processing and traditional processing.Web 2.0- (Ex. Google)- Software as a Free Service- Business model relies on advertising- Viral Marketing- Product value increases with use and users- Some rights reservedTraditional Processing- (Ex. Microsoft)- Software as product-