IUB BUS-K 201 - k201 Lecture Study Guide 2nd Final-1 (10 pages)

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k201 Lecture Study Guide 2nd Final-1



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k201 Lecture Study Guide 2nd Final-1

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10
School:
Indiana University, Bloomington
Course:
Bus-K 201 - The Computer in Business
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K201 Lecture Study Guide 2nd Final Chapter 2 Essay Questions Distinguish between cooperation and collaboration Cooperation A group of people working together all doing essentially the same type of work to accomplish a job Can accomplish a given task faster than an individual working alone not better in quality however than one working alone Collaboration A group of people working together to achieve a common gorl via a process of feedback and iteration steps One person will create something paper and one person will review it go on for many steps Better than just an individual creating a paper According to Hackman what are the three primary criteria for judging team success Successful outcome Growth in team capability Meaningful and satisfying experience What is the difference between structured and unstructured decisions Give an example of each Structured decision Process is one for which there is an understood and accepted method for making a decision for information systems Ex A formula for computing the reorder quantity of an item in inventory Unstructured decision Process is one for which there is no agreed on decision making method for an information system Ex Predicting the future direction of the economy or the stock market Explain why structured decisions seldom require collaboration Structured decisions are expensive wasteful and frustrating Not every person s work needs to be commented on by another person Deciding how much a product that is needed for a company does not need iteration and feedback from another person Are most strategic decisions unstructured Give an example of an unstructured strategic decision Feedback and iteration are crucial for strategic decisions Members bring different ideas and perspectives about what is to be decided how the decision will be met and what criteria is important Example List the four phases of a project Starting Planning Doing Finalizing What is the difference between synchronous and asynchronous communications Provide examples for each Synchronous communications Occurs when all team members meet at the same time such as with conference calls or face to face meetings Asynchronous communications Occurs when team members do not meet at the same time What are team surveys Team Surveys Another form of communication technology where one team member creates a list of questions and other team members respond What are their benefits Effective way to obtain team opinions Easy to complete Easy to determine who did not contribute Why is version control important for shared content User activity limited by permissions Document checkout Version histories Workflow control What is SharePoint Online Supports discussion forums in which team members can conduct an asynchronous online discussion such discussions are the asynchronous equivalent of a conversation thread in a face to face meeting Chapter 8 Essay Questions Define social media and social media information systems Name the three SMIS organizational roles Social media The use of information technology to suppot the sharing of content among networks of users Social media information system is an information system that supports the sharing of content among networks of users SMIS Roles User communities Social media Sponsors Social media application providers Describe social media sponsors and social media application providers Social Media Sponsors Are companies and other organizations that choose to support a presence on one or more SM sites Social Media Application Providers Are companies that operate the SM sites Facebook Twitter LinkedIn Google Explain the terms defenders of belief and seekers of the truth How do the goals of each type of community differ Defenders of belief Share a common belief and form their hive around that belief They seek conformity and want to convince others of the wisdom of their belief 1 They do not change their opinion but become firmly convinced in their belief 2 Facilitate activities like sales and marketing 3 Not effective for activities that involve innovation or problem solving 264 Seekers of the Truth Share a common desire to learn something solve a problem or make something happen Although they share the same desire they do not share the same solution 1 Incredible Problem Solvers and excel at innovation 2 Committed to a company that is committed to solving their problem 264 Explain each element in the SLATES model Search Workers want to search for content inside the organization Links Workers want to access organizational content by link Authoring Workers want to author organizational content using blows wikis discussion groups published presentations Tags Tags are organized into structures which make searching flexible into taxonomies Extensions Workers want applications to enable them to rate tagged content and to use the tags to predict content that will be of interest to them Signals Workers want to be signaled when something of interest to them happens in organizational content 267 Define the three types of capitals listed in business literature How does social capital add value according to Nan Lin Capital the investment of resources for future profit Human Capital the investment in human knowledge and skills for future profit Social Capital the investment in social relations with the expectation of returns in the marketplace Adds Value Information Influence Social credentials Personal reinforcement 268 Describe the hyper social organization Name the four pillars of a hyper social organization Hyper social organization An organization that uses social media to transform its interactions with customers employees and partners into mutually satisfying relationships with them and their communities Consumers Humans Market Segments Tribes Channel Networks Structure Control Messiness 273 Explain the nature of sensing in SEAMS activities Determining what the communities you care about are saying about you Identifying the structure goals and dynamic of communities with which you want to relate Describe the difference between Web 2 0 processing and traditional processing Web 2 0 Ex Google Software as a Free Service Business model relies on advertising Viral Marketing Product value increases with use and users Some rights reserved Traditional Processing Ex Microsoft Software as product Business model relies on sale of software licenses Extensive advertising Product value fixed All rights reserved 277 List the major risks for businesses that indulge in


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