UH SCM 3301 - Chapter 14~Performance Measurement along the Supply Chain (4 pages)

Previewing page 1 of 4 page document View the full content.
View Full Document

Chapter 14~Performance Measurement along the Supply Chain



Previewing page 1 of actual document.

View the full content.
View Full Document
View Full Document

Chapter 14~Performance Measurement along the Supply Chain

291 views

This is the last lecture of the semester. We discussed the contents of chapter 14 that is needed for the final exam


Lecture number:
20
Pages:
4
Type:
Lecture Note
School:
University of Houston
Course:
Scm 3301 - Service and Manufacturing Operations
Edition:
1

Unformatted text preview:

SCM 3301 1st Edition Current Lecture Lecture 20 Chapter 14 Performance Measurement along the Supply Chain The Importance of Numerical Measurement Perceptions are Subjective o Everyone has a different perspective on the source and magnitude of problems Measurement identifies problems Measurement guides improvement Measurement verifies solutions Measurement is a persuasive change agent Traditional Performance Measures Organizational cost revenue profit o Annual reports balance sheets income statements Production or Operational Standards o Production Output quality labor productivity Productivity and Utilization Measures o Total and Single Factor productivity o Labor and Machine Utilization Weakness of Traditional Measures Lack of Customer Focus Developing World Class Performance Measures Identify the firm s strategic objectives o Customer Focused Performance Capabilities Understand each functional area s required capabilities Develop measures to track capability performance Assure check that the measures encourage pursuit of strategic objectives Implement a performance monitoring system Identify measure internal and external trends Reevaluate the measurement system periodically Specific Supply Chain Performance Measures Total Supply Chain Management Costs o World class 4 5 of sales Average 5 6 of sales SCM 3301 1st Edition Supply Chain cash to cash cycle o The average number of days from payment for materials to getting paid for your product Supply Chain Delivery Performance o Percentage On Time Delivery Supply Chain Perfect Order Fulfillment Performance o Average percentage of orders that arrive on time complete and damage free The Balanced Scorecard SCM 3301 1st Edition Balanced Scorecard Summary Key It aligns an organization s performance measures with its strategic goals Balances four key perspectives o Customer Perspective o Internal Business Process Perspective o Learning and Growth Perspectives o Financial Perspective Ex Dell Customer Service Supply Chain



View Full Document

Access the best Study Guides, Lecture Notes and Practice Exams

Loading Unlocking...
Login

Join to view Chapter 14~Performance Measurement along the Supply Chain and access 3M+ class-specific study document.

or
We will never post anything without your permission.
Don't have an account?
Sign Up

Join to view Chapter 14~Performance Measurement along the Supply Chain and access 3M+ class-specific study document.

or

By creating an account you agree to our Privacy Policy and Terms Of Use

Already a member?