MSU COM 225 - Chapter 12 (3 pages)

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Chapter 12



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COM 225 1nd Edition Lecture 21 Outline of Last Lecture I Relationship maintenance II Relationship dissolution III Unhealthy communication pattern Outline of Current Lecture I Public relationships II Organized culture III Teams and Leadership Current Lecture I Public Relationships A Three levels of information remember these 1 Cultural broad level information 2 Sociological can t assume 3 Psychological B Guidelines for effective public interactions 1 Enact Appropriate Scripts and Roles public roles being a customer type roles in public reactions you should know the script you want to say 2 Showing and deserving Respect Avoidance Rituals Presentation Rituals Tension exists between those 3 Giving priority to Practice Goals These notes represent a detailed interpretation of the professor s lecture GradeBuddy is best used as a supplement to your own notes not as a substitute 4 Making Room for Expressive Behavior Playacting II Interpersonal Communication in the Workplace A Organizational culture 1 System of shared meanings and beliefs and function to hold group of people together B Organizational vocabularies what are the words and phrases that people within the organization use that have special meanings take on new meaning when used within the organization 1 Metaphors use to describe organization C Organizational rituals repeated behaviors in an organization D Socialization 1 learning the ropes need to learn how to be apart of this organization 2 Role Learning Task Learning how do i do the role might have some knowledge already but learning curve to adapt to role 3 Information Seeking Where from how do we go about doing things ex ask people who are at the same level as you observe ask management but may not want to bother them E Narrative and Stories E g heroes good times bad times etc ex Henry Ford F Communication Networks I Informal grapevine can be very accurate ex talk with co workers 2 Formal ex formal meetings press releases III Teams and Leadership A Leadership



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