COM 225 1nd Edition Lecture 21 Outline of Last Lecture I. Relationship maintenanceII. Relationship dissolutionIII. Unhealthy communication patternOutline of Current Lecture I. Public relationshipsII. Organized culture III. Teams and Leadership Current LectureI. Public RelationshipsA. Three levels of information (remember these)?1. Cultural - broad level information 2. Sociological - can’t assume 3. Psychological - B. Guidelines for effective public interactions1. Enact Appropriate Scripts and Roles -public roles - being a customer type roles, in public reactions you should know the script you want to say 2. Showing and deserving Respect - Avoidance Rituals- Presentation Rituals- Tension exists between those 3. Giving priority to Practice GoalsThese notes represent a detailed interpretation of the professor’s lecture. GradeBuddy is best used as a supplement to your own notes, not as a substitute.4. Making Room for Expressive Behavior - Playacting II. Interpersonal Communication in the WorkplaceA. Organizational culture1. System of shared meanings and beliefs and function to hold group of people together B. Organizational vocabularies - what are the words and phrases that people within the organization use that have special meanings, take on new meaning when used within the organization 1. Metaphors - use to describe organization C. Organizational rituals - repeated behaviors in an organization D. Socialization 1. “learning the ropes” - need to learn how to be apart of this organization 2. Role Learning/ Task Learning - how do i do the role, might have some knowledge already but learning curve to adapt to role 3. Information Seeking - Where from? - how do we go about doing things, ex. ask people who are at the same level as you, observe, ask management (but may not want to bother them) E. Narrative and Stories - E.g., heroes, good times, bad times, etc. - ex. Henry Ford F. Communication Networks I. Informal - grapevine (can be very accurate) - ex. talk with co-workers 2. Formal - ex. formal meetings, press releasesIII. Teams and LeadershipA. Leadership - appointed or not, can emerge naturally 1. Personality trait theories (e.g., Charismatic Leader Theory - interesting air, attacks people)- Little evidence for these2. Dyadic linkage theory - to be a good leader you should tailer your leadership style to each of your employees, personal approach B. Group Roles (individually) vs. Norms (for whole team) C. Cohesion - idea of closeness within the group, group identity, see themselves as partof a
View Full Document
Unlocking...