MSU COM 225 - Chapter 12 (3 pages)

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Chapter 12



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COM 225 1nd Edition Lecture 22 Outline of Last Lecture I Public relationships II Organized culture III Teams and Leadership Outline of Current Lecture I Teams and Leadership II Conflict III Decision Making IV Friendships and romantic relationships in the workplace Current Lecture I Features of Effective Teams A Lead by competent communicative inspirational leaders B Work toward common clear simple goals C Have clear roles organized around goals D Have an open communication E Exhibit high level of trust and respect F Celebrate their success and have fun together II Conflict A Conflict styles achieve your personal goals in the conflict 1 Aggressive high importance of personal goals low importance of relationship want something really bad and don t care about the other person fight and do whatever it takes to win the conflict These notes represent a detailed interpretation of the professor s lecture GradeBuddy is best used as a supplement to your own notes not as a substitute 2 Withdrawing low importance of personal and relationship goals withdraw from conflict don t want to deal with it try to avoid having the conflict 3 Accommodating low importance of personal goals high importance of relationship goals give into the other person and let them have their way 4 Compromising right in the middle moderate importance of personal and relationship goals both people in the conflict have to give something up 5 Problem Solving Style high importance of person and relationship goals both people get what they want best way but often most difficult B Problem solving strategies 1 Keep in mind interest vs positions solution chosen in conflict 2 Cost cutting one person gives in his her costs cut by other 3 Compensation one person gives in other gives to him her something wanted 4 Logrolling both give up unimportant to them things 5 Bridging finding new solution that satisfies both III Functional Decision Making Theory Overview A General focus group decision making B Key concept Tasks C Functions Tasks required to reach a high quality decision D 4 Functions 1 Problem analysis identify what the problem is 2 Goal setting set goals on how group is going to interact with each other set goals for solution 3 Identification of alternatives start to throw out solutions identify alternative solutions 4 Evaluation evaluate alternative solutions against the goals pt 2 E Prioritizing functions 1 Prioritization 2 o function is inherently most important all four functions must be performed 3 No order is required BUT Groups with tough problems often use following order Problem analysis Goal Setting Identification of alternatives Evaluation of Positives and Negatives F Communication and Functions 1 With respect to functions communication can be Promotive any comment that a group member makes focused on 1 of 4 tasks is promotive Disruptive any communication that focuses on anything but the group task Counteractive one group member has been disruptive another group member brings the group member back to 1 of 4 tasks IV Friendships in the workplace A Develop like other friendships 1 Role limited interactions 2 Friendly relations 3 Moves toward friendship B Romantic relationships in the world place 1 How do they affect productivity People survived say 17 harmful 62 no effect 21 positive 2 People who have had office romances rate them more positively than those who have not


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