NCSU COM 112 - COM 112 Chapter 11 (41 pages)

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COM 112 Chapter 11



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COM 112 Chapter 11

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Pages:
41
School:
North Carolina State University
Course:
Com 112 - Interpersonal Communication

Unformatted text preview:

Page 349 CHAPTER PREVIEW 1 2 3 4 1 The Nature of Interpersonal Conflict 2 Conflict in Personal Relationships 3 Power and Conflict 4 Managing Interpersonal Conflict MANAGING CONFLICT THERE S AN APP FOR THAT People in romantic relationships routinely cite conflict as one of the biggest relational challenges they face Although it is largely inevitable in close relationships conflict can lead to hurt feelings damaged trust and even relational dissolution In the digital age however help is never more than a few mouse clicks away An iPod app called Marriage Advice gives users guidance for managing conflict in their romantic relationships The app explains why conflict can become problematic for a relationship how to find a conflict counselor and when to consider leaving the relationship Every relationship is different of course but an app like Marriage Advice aims to offer practical suggestions that most couples can follow to improve their communication Page 350 A lmost every relationship experiences conflict from time to time Managing conflict can be productive but it is also very challenging As you ll see in this chapter though conflict management is a normal part of our interactions with others You can learn to deal with conflict constructively if you have the appropriate skills Several features of this chapter will help you develop those skills 1 The Nature of Interpersonal Conflict What exactly is conflict and what is it like to experience conflict in relationships In this section we will define interpersonal conflict and identify the characteristics all conflicts have in common Then we will take a look at some of the many ways people think about conflict in their relationships Defining Interpersonal Conflict You may recall from Chapter 10 that communication scholars William Wilmot and Joyce Hocker define interpersonal conflict as an expressed struggle between at least two interdependent parties who perceive incompatible goals scarce resources and interference from



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