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CSUSM MIS 304 - Aloha Point of Sale (POS) System Group 4

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1 Aloha Point of Sale (POS) System Final Report for HTM 304 Professor Fang Fang 12 May 2008 Prepared By: Keith Lathrop Kyle Lathrop Vanessa Perez Peter Wood 2 Table of Contents Objective of Study Page 3 Hardware and Software (Aloha Systems) Page 3 Data (Aloha Systems) Page 7 Incorporation of data into the Aloha System Page 7 Procedures (Aloha Systems) Page 9 People (Aloha Systems) Page 10 Testimonials and Comparisons Page 10 Survey Page 14 Survey Results Page 15 Managing With Aloha Page 16 Bibliography Page 20 3 Objective of Study The basic question that is at research here is whether or not the implementation of an information system can enhance the productivity at a restaurant. We are going to take a in depth look at the hardware, software, data, procedures, and people that make a certain information system operational in a restaurant environment. We are also taking a look at exactly how beneficial a system like this is for the restaurant industry, and how it increases the reliability and the performance of service in a restaurant. Hardware and Software The object that we chose to research was the Aloha Point of Sale (POS) information system. The developer of this system is a company called Radiant Systems. They produce a wide range of different types of hardware and software. We chose the Aloha POS to research for our project. We will begin with a little bit of background about the Aloha POS. According to Radiant Systems, they provide innovative point-of-sale (POS) hardware for the hospitality, entertainment, petroleum and convenience store and retail environments. The POS systems that are used in these types of environments need to withstand a lot of different things like continuous operation, containments such as food, grease, and dirt, and high transaction volumes. “Radiant's approach to POS hardware is simple: focused innovation for "Non-Stop Sales Reliability" in the harshest retail environments” (Point of Sale). These types of machines were first introduced about ten years ago. These machines were solid-state touch screen POS hardware terminals. The terminals were introduced to the petroleum and convenience store industries. This is where the POS machines got their start, and today they are widely seen in those industries as well as cinema markets and restaurant markets. According to Radiant Systems, they continue to drive 4 non-stop sales reliability with key innovations, including passive cooling in all of their systems, a cable locking system, solid-state electronics and embedded operating systems in their machines. According to the class textbook, “computing devices consist of computer hardware and software. Hardware is electronic components and related gadgetry that input, process, output, and store data according to instructions encoded in computer programs or software” (Kroenke 48). The Aloha POS machine has hardware that takes input, like orders, processes that information and produces an output of what is ordered and how much that order is. It also stores a lot of information. The main information that is stored on the Aloha would be all of the information pertaining to the restaurant, which would be things like restaurant layout, orders, inventory, or anything else that is related to the operations of the restaurant. The basic functions of the storage hardware for the Aloha system would be the hardware that is recording all of the information for the business, and anything that is being recorded into the system. The three main types of hardware that are associated with the Aloha POS would be input hardware, output hardware, and storage hardware. The Aloha POS main hardware would the input hardware. It has touch screens that are the bulk of the system. These screens record any input information that is being received. The touch screens are placed all over the restaurant where employees can easily access information and input that they need to get the job done. The output hardware would be the video display of the Aloha POS. The video display provides information that anyone in the restaurant might need. The built-in screen provides a lot of flexibility in the workplace. It also provides the flexibility to configure the look and flow of screens in the front-of-house. Aloha's graphical user interface and easy-to-use touch screens make operating and customizing the system a breeze, allowing decreased training time and increased productivity. In short, days of training are now reduced to a few hours. 5 When taking a look at software, there are two main types of software. The two main types of software are operating systems and application programs. The Aloha system actually runs on a Windows-based operating system. It is really built on its intuitive software interface. The system has its hardware when it comes to the screens and data storage, but the bulk of features of the Aloha POS are seen in its software. The Aloha POS has a vast selection of features that help shape efficient service. Here are some of its main features and benefits according to the BEC table service website: Features: Benefits: The Aloha System is one of the most information systems for the restaurant industry. It has so many functions and benefits that can help any business stay organized, and run efficiently. According to the BEC table service website, the best part about the system is the intuitive touch screens, the virtual order processing, and powerful management functionality. The touch screen offers a vast selection of features that help shape the way you serve. Aloha's intuitive touch screens put the user in control with the touch of a finger, making operating and customizing the system a breeze. It allows users to decrease training time and Intuitive touch-screen interfaces Built-in redundancy User-customizable screens and screen flow Menu management Comprehensive reporting package Microsoft Windows™-based Several graphical user interfaces Performance measurements for servers Open architecture Off-the-shelf, non-proprietary hardware Enterprise capabilities Unmatched performance and functionality Easy ordering process Powerful management functions Unparalleled menu management capacity Built in security system Fast and easy employee training 6 increase employee productivity and reliability all over the restaurant. According to the BEC


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CSUSM MIS 304 - Aloha Point of Sale (POS) System Group 4

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