Chapter 8 E-Supply Chains, Collaborative Commerce, and Intrabusiness ECLearning ObjectivesOPENING VIGNETTE : How General Motors Is Collaborating OnlineHow General Motors Is Collaborating Online (cont.)Slide 5Slide 6Slide 7End of the Vignette8.1 E-Supply Chains`The Product Life CycleE-Supply Chains (cont.)Slide 12Slide 13Slide 14Slide 15Slide 16Slide 178.2 Supply Chain Problems and SolutionsSupply Chain Problems (cont.)Supply Chain Solutions8.3 Collaborative CommerceCollaborative Commerce (cont.)Slide 23Slide 24Slide 25Slide 26Slide 27Slide 288.4 Collaborative Planning and CPFRSlide 308.5 Internal Supply Solutions, Intrabusiness, and B2EInternal Supply Solutions, Intrabusiness, and B2E (cont.)8.6 Integration along the Supply Chain8.7 Corporate (Enterprise) PortalsCorporate (Enterprise) Portals (cont.)Slide 36Slide 378.8 Collaboration-Enabling Tools: From Workflow to GroupwareCollaboration-Enabling Tools: Workflow (cont.)Slide 40Collaboration-Enabling Tools: GroupwareCollaboration-Enabling Tools: Group Decision Support Systems (GDSS)Slide 43Slide 44Components of GDSSBurr-Brown GDSS session roomFramework: Group Decision SupportFigure: A Model of a GDSSSlide 49Slide 50Collaboration-Enabling Tools: GDSS (cont.)Slide 52Decision Support and Intelligent SystemsCollaboration-Enabling Tools (cont.)Slide 55Slide 56Managerial IssuesSummarySummary (cont.)Slide 60Prentice Hall & Dr. Chen, Dr. Chen, Electronic CommerceElectronic Commerce1Chapter 8E-Supply Chains,Collaborative Commerce,and Intrabusiness ECJason C. H. Chen, Ph.D.Professor of MISSchool of Business AdministrationGonzaga UniversitySpokane, WA 99223 [email protected]://barney.gonzaga.edu/~chenPrentice Hall & Dr. Chen, Dr. Chen, Electronic CommerceElectronic Commerce2Learning Objectives1. Define the e-supply chain and describe its characteristics and components.2. List supply chain problems and their causes.3. List solutions to supply chain problems provided by EC.4. Define c-commerce and list its major types.5. Describe collaborative planning and Collaboration, Planning, Forecasting, and Replenishing (CPFR), and list their benefits.6. Define intrabusiness EC and describe its major activities.7. Discuss integration along the supply chain.8. Understand corporate portals and their types and roles.9. Describe e-collaboration tools such as workflow and groupware.Prentice Hall & Dr. Chen, Dr. Chen, Electronic CommerceElectronic Commerce3OPENING VIGNETTE : How General Motors Is Collaborating Online•The Problem–Information regarding a new car design has to be shared among a pool of approximately 20,000 designers and engineers in hundreds of divisions and departments at 14 GM design labs, some of which are located in different countries–Communication and collaboration with the design engineers of the more than 1,000 key suppliers could mean 4 years to completion of a modelPrentice Hall & Dr. Chen, Dr. Chen, Electronic CommerceElectronic Commerce4How General Motors Is Collaborating Online (cont.)•The Solution–GM began by examining over 7,000 existing legacy IT systems, reducing that number to about 3,000 and making them Web enabled –A computer-aided design (CAD) program that allows 3D design documents to be shared online by both the designers (internal and external) and engineersPrentice Hall & Dr. Chen, Dr. Chen, Electronic CommerceElectronic Commerce5How General Motors Is Collaborating Online (cont.)–Collaborative and Web conferencing software tools have radically changed the vehicle review process–GM electronically sends its specifications for the seat to the vendor’s product data system allowing:•Searching•Designing•Tooling•Testing in real time–This expedites the process and cuts costs by more than 10%Prentice Hall & Dr. Chen, Dr. Chen, Electronic CommerceElectronic Commerce6How General Motors Is Collaborating Online (cont.)•The Results–It now takes less than 18 months to bring a new car to market –The change has produced enormous savings –Shorter cycle time enables GM to bring out more new car models more quickly, providing the company with a competitive edgePrentice Hall & Dr. Chen, Dr. Chen, Electronic CommerceElectronic Commerce7How General Motors Is Collaborating Online (cont.)•What we can learn…–Applications of EC that help reduce costs and increase profits•collaborative commerce•improvements along the supply chain•B2EPrentice Hall & Dr. Chen, Dr. Chen, Electronic CommerceElectronic Commerce8End of the VignettePrentice Hall & Dr. Chen, Dr. Chen, Electronic CommerceElectronic Commerce98.1 E-Supply Chains`•The success of organizations (private, public, and military) depends on their ability to manage the flow of materials, information, and money into, within, and out of the organization–Such a flow is referred to as•Supply chain involves activities that take place during the entire product life cycle including the movement of information, money and individuals involved in the movement of a product or a servicesupply chainPrentice Hall & Dr. Chen, Dr. Chen, Electronic CommerceElectronic Commerce10The Product Life CycleIntroductoryStageGrowthStageMaturityStageDecline StageTotalMarketSalesTimeTotal Market ProfitNPrentice Hall & Dr. Chen, Dr. Chen, Electronic CommerceElectronic Commerce11E-Supply Chains (cont.)•Supply chain: •E-supply chain: A supply chain that is managed electronically, usually with Web technologiesNThe flow of materials, information, money, and services from raw material suppliers through factories and warehouses to the end customersPrentice Hall & Dr. Chen, Dr. Chen, Electronic CommerceElectronic Commerce12E-Supply Chains (cont.)•Supply chain parts–Upstream supply chain•activities of a manufacturing company with its suppliers (1st tiers) and their connections to their suppliers (2nd tiers)• –Internal supply chain•in-house processes for transforming the inputs from the suppliers into the outputs• –Downstream supply chain•activities involved in delivering the products to the final customers• procurement is the major activitymajor concerns are production management, manufacturing, and inventory controlattention is directed at distribution, warehousing, transportation, and after-sale servicePrentice Hall & Dr. Chen, Dr. Chen, Electronic CommerceElectronic Commerce13E-Supply Chains (cont.)(Suppliers)(Distributors/Customers)(Firms)Prentice Hall & Dr.