Listening and DeliveryListening DefinedFive Step ProcessAttendingUnderstandingRememberingAnalyzingRespondingFunctions of ListeningBarriers to Effective ListeningPoor Listening HabitsStrategies to Improve ListeningDeliveryFour Types of DeliveryFive Step Process of ListeningFunctions of ListeningBarriers to Effective ListeningStrategies to Improve ListeningTypes of DeliveryThe process of receiving, constructing meaning from, and responding to spoken and/or nonverbal messages.AttendingUnderstandingRememberingAnalyzingRespondingDefined- The process of selecting and focusing on specific stimuli from the countless stimuli that reaches our senses.We must train ourselves to attend to what people are saying regardless of our interests or needs.Three techniques to help focus our attention:1)Get Physically and Mentally ready to listen2)Make a complete shift from speaker to listener3)Hear a person out before you reactDefined- Decoding a message accurately to reflect the meaning intended by the speaker.Practice Active Listening to ensure accuracyThree Active Listening Devices:1)The Question2)Paraphrasing3)Empathy StatementsDefined- Retaining Information; being able to retain information and recall it when needed.Three Techniques:1)Repeat Information2)Construct Mnemonics- Ex. BASMOQN3)Write it DownDefined- The process of evaluating what you hear in order to determine truthfulness.Listen criticallySeparate facts from opinions and recognize sarcasm, etc.Defined- Give comfort; help people feel better about themselves and their behavior when warranted.Realize that sometimes others just want us to listen.Encourage, reassure, bolster, soothe, or console through supportive responses.Avoid being a “buzz killer”Comprehensive- To UnderstandCritical- To EvaluateAppreciative- For PleasureEmpathetic- To be SupportiveNoise- Physical, Psychological, Physiological and SemanticProblems with the Speaker (Messenger)Problems with the MessagePseudo Listening- Giving the appearance of listening when not.Selective Listening- Responding only to the part(s) that interest you; rejecting everything else.Improve your Motivation to ListenBlock out distractions and noiseListen to both the verbal and nonverbal messagesTake NotesKeep an open mind and withhold evaluationListen with empathyOffer feedback and utilize active listeningThree P’s: 1)Prepare2)Practice3)PresentImportance of Nonverbal signals and Mannerisms- one can show involvement, passion, enthusiasm, and personality.Impromptu- No time to prepare, get up and speakMemorized- Recite from memory, not conversational. Dangerous if you lose your place.Manuscript- Read from notes or a script. Little eye contact unless manufactured.Extemporaneous- Not memorized with every work planned out, rather conversational and prepared to where can maintain organization and