Nine Attributes of Noteworthy ServiceThe Goal in Noteworthy Service:Noteworthy Service is service that:#1 Welcoming, Friendly and Polite Service#2 Knowledgeable Service#3 Efficient Service#4 Service That Communicates Effectively#5 Service That Encourages Trust#6 Service That Is Well Timed#7 Service That Is Consistent#8 Service That Is Flexible#9 Service That Exceeds ExpectationsNoteworthy Service is applicable to all eateriesNine AttributesNine Attributes of Noteworthy Service of Noteworthy ServicePresented byMargie Ferree JonesThe Goal in Noteworthy Service: The quality of the service should be as important as the food. To entertain a guest is to be answerable for his happiness so long as he is beneath your roof. Anthelme Brillat-Savarin, 1825Noteworthy Service is service that: 1. Is Welcoming and Friendly 2. Is Knowledgeable3. Is Efficient4. Communicates Effectively5. Encourages Trust6. Is Well Timed7. Is Flexible8. Is Consistent9. Exceeds Expectations#1 Welcoming, Friendly and Polite ServiceSends message to guests that they can relax.Friendly from beginning to endConsiders all needs of guests.Good manners let guests know what to expect.#2Knowledgeable ServiceDemonstrates knowledge of ingredients, preparations and presentationsShares the items not on the printed menu. E.g. daily specialsAnswers the questions the guest really want answered. E.g. Spinach & Goat Cheese Quiche#3Efficient ServiceStaff works at a pace that tells guest they are on-task but not frantic.Flatware mis en place Proper equipment and proper use of equipmentCooperative attitude#4Service That Communicates EffectivelyServer “reads” the tableShares information appropriatelyAdapts to the guest’s styleMakes recommendations that enhance the guest experience#5Service That Encourages TrustThe guest needs to feel secure. E.g. Coffee vs. Decaffinated Coffee; Garlic or Nuts#6Service That Is Well TimedAnticipating the needs of the guest in the guest’s time frame Follow a “sequence” of serviceProper timing on refills of drinks and breadBring all items needed at the same time#7Service That Is ConsistentConsistency brings repeat businessThe guest should be sheltered from “bumps” in the businesslate deliveriesmissing staffbroken equipment#8Service That Is Flexible Service should be organized and standardized where possible BUT……accommodate special requests avoid breaking into a conversation#9Service That Exceeds ExpectationsConsistency with a little extraUse the guest’s nameEntertain a childComplementary ItemNoteworthy Service is applicable to all eateriesDiner/Family styleBistroQuick FoodserviceFine