c:\sw660\660w01-1.doc1/8/01 p. 11. Course Description:Social work programs are focused packages of service delivery whose successful managementrequires social workers to develop competence to conceive, plan, design, implement, manage, assessand change them. Central technical skills presented in this course teach the student to visualize andconcretize program planning & development (e.g., via flowcharting, Gantt and PERT charts and qualitymanagement tools). Technical elements of program design are augmented with complementary modelsand skills, especially those dealing with managing for results vis-à-vis a time deadline, meeting clients’legitimate requirements, and adapting to changing environments. The relationship of a particularprogram to other aspects of the agency’s functioning are also considered (e.g., staff and communityparticipation and decision-making, funding, legitimacy and support).2. Course Content:This course focuses on developing an understanding of skills needed to conceive, plan design,implement, manage, assess, and change service programs and projects. The course concentrates onsingle service programs and projects as planned systems of action; its perspective spans the range fromthat of the program staff member through that of the program director and policy manager.The course prepares students to undertake activities common to all phases of programdevelopment, and to assume independent responsibility for performing tasks associated with at leastsome of these activities (e.g., documenting program plans, developing initial budgets, program processanalysis, and scheduling change). Design, implementation and management processes are conceived asrequiring both rational-technical methods and social and political strategies, and the synergy betweenthem is discussed. Specific attention is given to issues in program design and development forTHE UNIVERSITY OF MICHIGANSCHOOL OF SOCIAL WORKCourse Title: SW660 Managing Projects and Organizational ChangeTerm: Winter, 2001Credit Hours: 3 graduate credit hoursInstructor: John MartinTime/Place: Tuesday 11:00 – 2:00, Room 3816 SSWBPrerequisites: Management of Human Service Organizations, or permission ofinstructor required;Foundation Macro HBSE recommended.c:\sw660\660w01-1.doc1/8/01 p. 2disadvantaged or other special populations, and to gender related elements in program design andservice delivery.The course specifically focuses on management skills needed to plan and implement intra-organizational change in four major areas: (1) agency services, (2) agency technologies, (3) agencystructures and systems, and (4) agency staff and other human resources. Barriers to change aresurveyed, and approaches and techniques for overcoming resistance are reviewed. Currentframeworks for institutionalizing change are discussed, such as total quality management and continuousquality improvement as applied to human service agencies. The interplay of organizational change withthe development of agency’s leadership, structure, vision, mission, and organizational culture areconsidered.3. Course Objectives:Upon completion of this course, students will be able to demonstrate beginning competence inthe following phases of program analysis & design, implementation, and monitoring:A. Intra-Organizational Change Approaches: students will apply coherent frameworks to analyze, plan,implement, monitor and initially evaluate incremental and radical change within a human serviceorganization program, including:1) Analyze typical barriers to change and demonstrate techniques that can be used toovercome such resistance;2) Describe a sequence of elements typically required for a successful change effort, andnecessary subroutines, (e.g., plan-do-check-act).3) Describe, execute, and present simple, empirical, visual representations of currentconditions in the organization (e.g., scatter diagrams, Ishikawa “cause-and-effect” charts,Pareto charts,), new visions of change (e.g., flow-charting, force field analysis), themonitoring of change (e.g., control charts), and the evaluation of change (e.g., customersatisfaction surveys).B. Program Analysis & Design:1) Describe and analyze the organizational and market environment within which proposedprograms would operate;2) State and analyze component parts of a program as a system;3) Present a program in terms of its goals, objectives, activities, tasks, and expected outputsand outcomes;4) Employ various assessment tools for understanding program components and procedures(including but not limited to flowcharting and ecological mapping);c:\sw660\660w01-1.doc1/8/01 p. 35) Describe the job tasks of staff members and allocate their time in terms of program andfunction.C. Program Implementation:1) List the major steps involved in designing and implementing a program change;2) Compare the change process as a rational problem-solving activity and as a socio-politicalprocess;3) Design a schedule of activities necessary for the implementation of a new program orprogram change.D. Program Monitoring and Evaluation:1) Identify monitoring procedures appropriate to particular types of program technologies andphases of program processes; a. Specify approaches to assure required levels of quality assurance;b. Propose improved procedures and ways that can be adapted for direct use by programstaff. 2) Identify and apply relevant concepts and tools from continuous quality improvementapproaches to enhance program functioning and service.E. Ethical Conduct of Those Who Design, Implement & Monitor Programs1) State and apply aspects of the Social Work Code of Ethics that are germane to thedevelopment, implementation and monitoring of social programs, including, but not limited toissues of client confidentiality, referral of clients into and of a program, accessibility andtreatment of special populations, and inter-disciplinary cooperation.4. Course Design:This methods course will incorporate: lectures, small group discussion and skill-buildingexercises, role plays and simulations, case examples, and guest lecturers as available and appropriate.5. Relationship to the School’s Four Curricular Themes• Multiculturalism & Diversity. Students are made aware of their overt and covert assumptionsabout the needs, responsiveness and behavior of various client groups and other programparticipants, and are encouraged to critically examine such assumptions and their expression in theprocesses