Maricopa County Community Colleges Glendale Community College Course Syllabus and Class Schedule Social Service Delivery Systems Subject to Change SWU 291 Section 15740 3 credit hours Fall Semester 2009 22 August 18 December 2009 Course Instructor Edward L James III MSW ACSW Office telephone number 602 684 8198 Email address edward james gcmail maricopa edu Office hours By appointment only Volunteer office hours Specific location will be announced Course Description Purposes structures and delivery systems of human service agencies Includes 40 hours of volunteer experience in local human service agencies Prerequisites or Co requisites SWU102 or SWU171 or permission of the department Special fee payable at time of registration Class 15740 is an Online course Students must register by the start date of the class Students MAY be required to come to the main campus to take examinations Students are required to submit a minimum initial assignment within the first five days of class including the start date For information on how to get started go to www gccaz edu eCourses You can access the course by going to http ecourses maricopa edu webapps portal frameset jsp Look for Course Quick view and find Courses in which you are enrolled Required Course Text 1 Community Information and Referral 2008 or 2009 Directory of Human Services Maricopa County Phoenix Az You can purchase the Directory from http www cir org publications dhs html SWU 291 course syllabus and schedule Social Service Delivery Systems Fall 2009 Page 1 You can also utilize the Online Directory of Human Services and Self Help Support Groups Maricopa County found at http www cir org firstcall search html 2 Woodside Marianne and McClam Tricia 2003 Generalist Case Management Pacific Grove CA Brooks Cole Publishing Co MCCCD Official Course Competencies SWU291 Social Service Delivery Systems Describe the organization administration and funding of human service agencies I Describe the practice of social work in a human service agency II Describe the relationship among self professional identification and agency work roles II Explain the importance of social work ethics and values in working as a social worker within an agency II Describe the concept of human diversity and explain how social work ethics and values guide professional behavior II Describe the role of generalists practice and case management in human services III Describe and apply the problem solving process as it relates to social work III Describe the process of assessment and service planning in human service agencies III Describe the role of service and support monitoring in case management and generalist practice III Describe and apply skills in identifying linking and coordinating community resources to meet client needs IV You are expected to 1 Participate in the on line class discussions You may be dropped for poor attendance in the on line class discussions 2 Furthermore material not found in the text may be covered in the class on line discussions on Black Board SWU 291 course syllabus and schedule Social Service Delivery Systems Fall 2009 Page 2 3 Be able to access Maricopa s Blackboard system This will be necessary in order to access important class information 4 Fill out a withdrawal form if you wish to withdraw Do not stop participating and assume that you will be dropped from the course This may result in you receiving a failing grade Withdrawing from a class is the responsibility of the student 5 Read the text You are responsible for the material 6 Follow codes of conduct as outlined in the GCC Student Handbook 7 Let me know if you have a disability that may have some impact on your work in this class and for which you may require accommodation If necessary notify the Disability Services and Resources Office at 602 845 3080 8 Ask questions and make comments on the class discussion page 9 Be responsible for the information in this course syllabus EXPECTED COURSE OUTLINE Course content may vary from this outline to meet the needs of this particular group Students will be notified by the instructor of any changes of course requirements or policies Course Organization The Human Service Agency Social Work Practice in the Human Service Agency A Social work values B Social work ethics C Social work practice with diverse populations D Social worker s responsibility to self Case Management in Human Services A The role of case management B Assessment and service plan development C Monitoring service and support plans Linking Clients with Community Resources A Basic human service areas B Community resources in Maricopa County SWU 291 course syllabus and schedule Social Service Delivery Systems Fall 2009 Page 3 C Making referrals D Communicating with agency professionals E Report writing F Handling confrontation and conflict G Interagency cooperation and coordination of services Grading 1300 points are available for this course Each assignment has specific points Late written assignments will have twenty 20 points deducted Assignments are due at 12 00 noon the day of the due date Any assignment submitted after 12 00 noon will be considered late Assignment Submission Sending assignments to your instructor will be done electronically during the semester to o edward james gcmail maricopa edu You can send email messages through Maricopa s Blackboard or your regular email You are to put this information in the SUBJECT LINE o Example SWU291 15740 Assignment 1 Smith Joan o Course name Section Assignment Number Your name last name first You are to submit your assignments in either a RTF rich text format or DOC Word Document You are to attach your assignments to your email If you are challenged with this requirement please seek help in the High Tech Center You have the responsibility during the course to read all the assignments and incorporate the material into your assignments In other words you are to reference material from your text which has relevance to the assignment This is particularly important to the final assignment All your assignments will be submitted with a cover page with the following information You are to submit your cover page the body of the assignment and the references in ONE attachment Your name SWU 291 Social Service Delivery Systems Fall 2009 Section 15740 Assignment name please be specific Assignment due date SWU 291 course syllabus and schedule Social Service Delivery Systems Fall 2009 Page 4 Save your assignments It is your responsibility