Covey Chapters 24 & 25Chapter 243 Essential Roles in OrganizationsManagement vs. LeadershipLeft Brain/Right BrainManage from the Left, Lead from the RightDon’t Be Caught in the Wrong JungleCHAPTER 25Principles of Total QualitySlide 10Personal and Professional DevelopmentPersonal and Professional Development (Cont.)Interpersonal RelationsManagerial EffectivenessInterpersonal Relations (Cont.)Organizational ProductivityOrganizational Productivity (Cont.)Chapter 25 SummaryCovey Chapters 24 & 25By Abby Hall & Dan MillerChapter 24Manage From The Left, Lead From The Right3 Essential Roles in OrganizationsProducerManagerLeaderManagement vs. Leadership Management Leadership Speed Direction Structure Vision Bottom Line Top Line Create Work Foster Mutual RespectLeft Brain/Right BrainPhysiological explanation for good/poor managers or great producers etc.Left Brain: logic, words, parts & specifics, analysis, sequence, time, goals, (Yang)Right Brain: emotions, pictures, wholes & relationships among the parts, synthesis, simultaneous, time-absent, care-free, (Yin)Manage from the Left, Lead from the RightCrossover between both sides of brainOrganizational Yin-YangVary sides based on situationExercise weaker side of brainLeft-brain dominant should practice sensing, touching, visual-imagery, listening with eyes & ears, art etc.Right-brain dominant need to try problem-solving, communicating by words & logic, reading textbooks, studying technical materialsDon’t Be Caught in the Wrong JungleProducers hack through the jungle.Managers sharpen the Producers’ blades.Leaders warn others when they’re working in the wrong jungle.CHAPTER 25PRINCIPLESOFTOTAL QUALITYPrinciples of Total QualityTotal Quality focuses not only on quality products and services, but also on quality in our lives and relationships.Paradigm of Total Quality is continuous improvement.People should not be content to stay where they areQuality begins with understanding our stakeholders needs and expectations, and then exceeding them.Principles of Total QualityFour Areas of Total Quality:1)Personal and Professional Development2) Interpersonal Relations3) Managerial Effectiveness4) Organizational ProductivityPersonal and Professional DevelopmentInside-out approach to QualityStart first with yourself, not the employeesW. Edwards Deming purposed that 90 percent of organizational problems are system problems and only 10 percent are people problems If managers focus on the structure problems first, the people problems will go away. Why?People produce the strategy, structure, systems and styles of a companyPersonal and Professional Development (Cont.)Character and skill development is a process of ongoing improvement and professionNever be content with being half-right.Getting accurate feedback from customers will motivate and challenge you to improve.Interpersonal RelationsContinually building goodwill and negotiating in good faith, not in fear. Fear is built up when you create expectations of continuous improvements, but do not deliver. Emotional Bank AccountsCan evaporate fast with unmet expectations and lack of communicationContinually making deposits into Emotional Bank AccountsManagerial EffectivenessNurturing the win-win performance and partnership agreements.Get a sense of two way opennessWin-Win = TeamworkWin-Lose = RivalryWith Win-Lose, our fiercest competitors become internal departments rather than external competition.Interpersonal Relations (Cont.)Management:Works within the system to make them workBottom lineControlLogisticsEfficiencyLeadershipDirectionVisionPurposePrinciplesTop lineEmotional Bank AccountsOrganizational ProductivityProactive leadership says that we are not a product of our systems (environments).Recognize that those things influence us, but we can choose our response to them.“Proactivity” is the essence of real leadership.“I am not a product of my culture, my conditioning, and the conditions of my life; rather, I am a product of my value system, attitudes, and behavior – and those things I control.”Organizational Productivity (Cont.)The heart of continuous organizational improvement is problem solving around stakeholder information.Needs to be a constant information system.Many organizations don’t know how to gather meaningful data.Their focus is on human relations rather than human resources.Chapter 25 SummaryTotal Quality is a Total PhilosophyTotal Quality has an emphasis on the human side, rather than technical, because the origin and essence of TQ is empathy with customer.Everything is guided by feedback from customers and stakeholders.Quality can be one of the greatest long term competitive advantages for an
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