Slide 1IntroductionAgendaService Lifeycle Management aspects standardized in ITIL v3Comprehensive FrameworkApplication Lifecycle MgmtIT Service Composition (Cloud)Topics for DiscussionExample: HP BTO PPMCReading Assignment (by May 11)Where to learn moreIn the next lecture …Questions?News PRESENTATIONService LifecycleInstructor: Pankaj MehraTeaching Assistant: Raghav GautamLec. 8May 6, 2010ISM 158IntroductionImage courtesy http://interfacing.com/uploads/File/servicelfcycle.jpgAgenda•ITIL v3–Widely adopted framework created by UK OGC –Identifies best practices to align business strategies with IT systems management •Service Lifecycle–An iterative framework for continuous refinement of:1. Service design2. Service transition3. Service operationService Lifeycle Management aspects standardized in ITIL v3•Strategy–Financial mgmt, Business perspective•Design–Capacity, availability, continuity and security•Deployment–Support and testing•Operation–Incident mgmt, SLA monitoring•Continuous Improvement•Metrics, reporting and ROIComprehensive FrameworkOGC’s Best ManagementPractice siteOGC’s Best ManagementPractice siteApplication Lifecycle MgmtGovernanceDevelopmentOperationsBusinesscase madeDeployment ReleaseBusinessCaseDevelopmentProjectPortfolioManagementApplicationPortfolioManagementSoftware DevLifecycle ISoftware DevLifecycle IIMaintenanceMonitorRoll outupdatesRoll outupdatesRoll outupdatesIT Service Composition (Cloud)Topics for Discussion•Do you see the parallels between these?•Do you start to recognize common patterns of business-aligned IT?•Can you guess what kind of features will be offered in a project portfolio management software product?Example: HP BTO PPMCConsider the parallels between project portfolio management and product portfolio managementReading Assignment (by May 11)•Read the paper by Joshi, et al to learn about the metrics used at different stages of the service lifecycle•Points to ponder:–Which of the metrics apply broadly to all applications, and which are unique to IT services or the cloud setting?Where to learn more•UK OGC:–Best management practicehttp://www.best-management-practice.com/officialsite.asp?DI=597910&trackID=002192–ITIL Lifecycle Streamhttp://www.itil-officialsite.com/Qualifications/ITILV3QualificationLevels/ITILLifecycleStream.asp•Introductory presentation by T.C. Kaiser available at ITSM Forum http://www.tb-tla.org/docs/TBTLA082007.ppt•K. Joshi, et al, Integrated Lifecycle of IT Services in a Cloud Environment, The Third International Conference on the Virtual Computing Initiative (ICVCI 2009)http://ebiquity.umbc.edu/get/a/publication/487.pdfFeel welcome to browse vendor product whitepapers about ITIL v3 and ITSM products from CA, HP, IBM and other vendors.In the next lecture …•Lecture by Raghav:–Techniques of Business Analytics•e.g., basket analysis for retailQuestions?•NEWS
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