Fun fact Pronounced a s Sass You r ead t hat r ight just like Sassy Stand alone Software Client Server Model ASP Application Service Provider But they do have their disadvantages in modern industry Long development cycles Heavy monetary investment Pre development Post development Considerate man woman time investment Fact Being a 2 Man team we did not want to sound sexist A ll usage based on subscription of the software than purchasing license B e your own man woman you pay only for features services YOU use nothing more think about the extra green in your pockets now C heers Users why you ask Less hardware requirement Minimal self maintenance Zero pre usage expense D o you have internet You can work from home caf or even while travelling Mind you this is not good for actual users as we dislike 9 5 s already E co system friendly you KNOW you re doing right when the Hippies are happy F requent updates and minimal downtime Fact Point E is not BS ing just to ll the bullets Sustainable Minds are one such SaaS provider G rrrr says the provider minded people reading the last 2 slides thinking what about ME Here are JUST the highlights for you Multi tenant architecture Steady revenue returns Privacy of software in your hands Platform of software can also be used as an asset explained later PaaS Lower cost of development You want to know more Google is your friend SaaS is a there for you to or as you use or more technically End user de ned concept SaaS can be classi ed based on usage payment i e billing the industry that it is built for the users it is targeted to and many other points of focus In the next few slides we see some ways SaaS can be di erent to di erent users based on how you perceive it Type I Each customer accesses the customized version of the software Follows traditional client server model Type II Customers access their own instance of the same application which is con gured to suit individual needs Type III Every customer accesses a single instance of the application with metadata which is con gured to give a unique experience to each user Type IV The customers access identical instances with their databases separated and con gured metadata to provide a unique user experience The areas having immediate SaaS potential SFA Sales Force Automation software CRM software Core Online banking systems Travel services Financial models E learning solutions Share trading systems You want to know more make Bing your friend In the following slides you will be seeing 4 di erent models Each of the model is technically better than the previous one and hence it is at a higher maturity level Each customer has his own customized version Tenant1 Tenant2 Tenant3 of the SaaS application and runs its own instance of the applica tion on host s servers Instance1 Instance2 Instance3 Tenant1 Tenant2 Tenant3 Instance Instance Instance At this level of maturity vendor hosts a separate instance of application for each tenant Tenant1 Tenant2 Tenant3 Instance At the third level of maturity provider runs one instance which serves every tenant with con gurable metadata providing a unique user experience and feature set for each Service Provider enables multiple customers to to have identical instances on a load bala T enant L oad B alancer nced farm Each custo mer s data kept separate and provides separate Instance Instance Instance user experience and feat ure set for each custom er Like Batman has his waist belt Iron Man has his Iron suit shouldn t SaaS have an accelerator One that helps it perform faster better and more e ciently Modern technology gives SaaS just that in the form of Cloud Computing HOWEVER You are wondering come again Well this secret ingredient still has many bugs to be worked around for SaaS to truly use it Imagine Iron Man trying to impress his lady and saying Fly and his jet pack chokes and slams him on the wall SPAT That wouldn t be nice now would it SaaS with cloud computing too has bugs most importantly SECURITY Fact This slide is dedicated to the great man Uncle Ben Parker To put it lightly a vast stretch of machines servers back end devices ready for on demand use Users and even SaaS providers can use an existing cloud as a platform to run their software and services SaaS is not a stand alone concept of provision of service There are 2 other similar and well known concepts Service provided in the form of Infrastructure and Platform Infrastructure as a Service IaaS Platform as a Service PaaS IaaS As the name suggest hardware is the service Q For who A Consumers who have software of their own but require high end servers to host distribute provide it to end users PaaS From the name platform is the service Q For who A Consumers who need high value hardware and initial software layers to build on without the struggle involved in both CRM SalesForce com RightNow NetSuite SalesNet HR ADP Ceridian Recruiting Taleo Ultimate Software Accounting Intacct NetSuite Series 1 45 40 35 30 25 20 15 10 5 0 Service level agreement Data privacy and ownership What happens to the data at the end of contract Support Hours of phone support Quickness of email responses Consider the following potential hidden costs Mobile and o ine services integration can cost extra Add on modules Have a team to take bring out all application requirements Make complete use of trial o ers provided by the SaaS vendors Salesforce com is one of the biggest cloud computing companies and it has around 72 500 customers Provides business software as a service Best known for Customer Relationship Management products CRM solution consists of Sales service and support partner relationship management marketing content ideas and analytics SalesForce is the most complete CRM in the industry The Sales Cloud and the Service Cloud are their applications for sales and customer service Force com is their cloud platform for building and running business apps In the following slides we shall be looking at Questions you may have about SaaS Questions popularly asked about SaaS Questions that you should be aware of when you claim to know SaaS In a multi tenant architecture how is the data actually handled How useful is the concept of metadata It actually provides user opportunities to con gure the service at following levels User Interface Work ow and rules Extensions to data model Access control How will it be compatible with legacy systems For e g If the existing system has more input parameters than the system provided by SaaS How
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