Team-Building/MaintenanceTeam-Building BehaviorsObstructing Roles in TeamsArriving at a ConsensusStages in a Team’s DevelopmentStages (cont’d)Slide 7Slide 8Team-Building/MaintenanceAERSP 401ATeam-Building Behaviors•Confronting: insisting that the team deal with issues that it appears to want to avoid•Gatekeeping: providing opportunities for all members of the team to contribute•Mediating: intervening to clarify the respective positions of two or more disputants•Harmonizing: finding areas of agreement in the arguments of two or more team members•Supporting: reinforcing the right of each team member to speak or to have his/her opinion discussed•Process-observing: paying attention to, and commenting on, what goes on in the teamObstructing Roles in Teams•Shutting off: silencing a member by interrupting, changing the subject, or putting down•Analyzing: putting labels on or suggesting motives for another’s behavior•Dominating: taking over a meeting and preventing others from contributing•Yes-butting: seeming to agree or respect another’s position before arguing against its validity•Naysaying: being negative about ideas or suggestions before they are really consideredArriving at a Consensus•Encourage all participants to have a full say•Emphasize positives•Find out how serious the negatives are•Keep summing up the areas of agreementStages in a Team’s Development•Forming–still just a group if individuals–getting acquainted–learning each other’s strengths–starting to develop communications and decision-making skills for this teamStages (cont’d)•Storming–disagreeing–struggling for power–confused about team’s functioningAcknowledge conflict as normalWork on communications/decision-makingFocus on team’s missionStages (cont’d)•Norming–now becoming a team–improving interaction–depending upon each other’s strengthsContinue using team-building skills (especially process-observing)Stages (cont’d)•Performing–producing results–dealing with conflict routinely–supporting each otherContinue using team-building skillsVarious events may return team to earlier