Slide 1Assignment 1 (due April 1)QUIZ 1Survey 1: Large Global EnterprisesSurvey 2: UK FTSE 350, PublicSlide 6Factors motivating better use of informationAn IT opportunity?Slide 9The Embedding of ITKey ThemesKey Themes (cont.)IT’s new jobsIT’s old nemeses, all applyIT’s old nemesesIn the next lecture …Reading Assignment (for April 6)Questions?News PRESENTATION (SIGN UP NOW!)The Information OpportunityInstructor: Pankaj MehraTeaching Assistant: Raghav GautamLec. 2April 1, 2010ISM 158Assignment 1 (due April 1)•Review Chapter 1 (The Importance of Information) from CapGemini’s The Information Opportunity report (2008)–Be ready for the quiz!•Think about:–Do businesses view information as an asset?–Are all industry segments on board with this view?–What should a CRM system do?QUIZ 14Ensuring the right information is available to users when needed is the highest business priority for large companies in 2009….… yet, confidence in the accuracy and accessibility of information is low (less than half are very confident)Information for competitive advantageReducing operating costsImproving document-intensive processesEnsuring legal and regulatory compliance Improving the supply chainReducing capital expenditureReducing IT costsImproving collaboration, reducing duplicationInsight and content into operational processesEnsuring the right information is availableAttracting, retaining, growing customersImproving information risk management Business Priorities% High priority HP/Ronin research study Feb 2009: 142 IT and LOB decision makers in companies with over 10,000 employeesin US, UK, Australia and SingaporeTotal IT LOB4647454144394719315Confidence Information % ratings LowVeryNeutralSomewhatSurvey 1: Large Global EnterprisesSurvey 2: UK FTSE 350, Public•Over 80% consider information exploitation critical to business performance•Project an average 29% improvement in business performance from better use of informationThe size of information opportunity varies by sector and functionUtilitiesCentral GovernmentLocal Public ServicesFinancial ServicesAverage all sectorsManfacturing & logisticsRetail & Consumer GoodsMedia & Entertainment0% 20% 40% 60%% improvementProcurementManufacturingLogistics/Supply chainHuman ResourcesMarketingGeneral ManagementSalesFinanceITCustomer Management0%10%20%30%40%50%% improvementFactors motivating betteruse of information•Strong linkage between business information and the ability to conduct business effectively and efficiently•Better management of information is also seen as a direct goal•Also driven by customer expectations and market forcesPartner/supplierExecutive visionIndustry dynamicReputation protectionLegal obligationsCompetitor strategiesStatutory obligationsRisk reductionCustomer expectationsCost reductionBusiness effectiveness0%10%20%30%40%50%% respondentsAN IT OPPORTUNITY?The Challenges of Managing in a Network Economy IT is a source of opportunity and advantage but also uncertainty & riskChasm between viewpointsBusiness executives: View IT with apprehensionTechnical executives: Business leaders lack visionWhat is undeniable is the rapidity of changeIn system architecture and interfacesIn businessIn work and the workforceThe Embedding of IT•IT now embedded in:–Definition and execution of strategy–Organization and leadership of businesses–Definitions of unique value propositions•Every business definition is morphing before our eyes–Markets–Industries–Strategies–Firm designs•Information is now a major economic goodKey Themes1. Putting the “I” back in “IT”–No longer just people, process and infrastructure–Information-Centric Enterprises2. Managing information by quality and by business value–Dimensions of IQ–Dimensions of BVI3. How much information, and how much technology?–Taming the information explosion–Maturity model–iT vs ItKey Themes (cont.)4. Information as an asset–Insights from data; analytics5. Information as a liability–Governance, risk management and compliance (GRC)6. Information aaS (as a service)–Information worth paying for–SOA and data services7. Building information services–Understanding and delivering affordances–Is the Information Service Provider market a preview of things to come?IT’s new jobs•Information Architects, Enterprise Data Architects, CSOs, Compliance Officers•Even as …–No librarians (physical libraries giving way to electronic collections)–Failing newspapers (will there be automated editorialization?)IT’s old nemeses, all apply•Technology Adoption–The time required for successful organization learning and assimilation of rapidly changing technologies limits practical speed of change•Build vs Buy–External industry, internal organizational, and technological changes are increasing pressure on organizations to buy rather than to make IT applications and services•Complexity–Proliferating information infrastructureIT’s old nemeses•Ability to ensure high levels of security, privacy, reliability, and availability is a core capability that determines organization’s ultimate success and survivalIn the next lecture …•Meet the barriers to better information use in business up close•Begin to comprehend strategies for overcoming these barriersReading Assignment (for April 6)•Review Chapters 2 & 3 (Overcoming the failures and Three opportunity areas) from CapGemini’s The Information Opportunity report (2008)•Think about:–What are some dimensions of information quality?–How can lack of trust be an issue in making better use of information?–What sort of policies, procedures and mechanisms would enable information sharing among business silos toward a single view of customer?Questions?•NEWS PRESENTATION(SIGN UP
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