OSU BA 352 - Chapter 22 Using Stakeholder Information Systems (18 pages)

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Chapter 22 Using Stakeholder Information Systems



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Chapter 22 Using Stakeholder Information Systems

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Lecture Notes


Pages:
18
School:
Oregon State University
Course:
Ba 352 - Managing Individual And Team Performance
Managing Individual And Team Performance Documents

Unformatted text preview:

Chapter 22 Using Stakeholder Information Systems Aaron and Roth Problem A high percentage of middle managers where leaving a banking organization They didn t know why Only conducted exit interviews Not a good idea due to the high emotional content Assumed it was their compensation system Covey s Findings They were attracting entrepreneurial people Asked them to crunch numbers The employees lacked Intrinsic Satisfaction Challenge Excitement Restructure the organization around entrepreneurial talent and use systems that reward new ideas Accounting for People The information system must deal with the entire workplace environment in order to understand what s going on Organizations need an information system that deals with social problems and challenges Most companies use information systems for finances Why not people Making Sense of What s Happening Human Resource Accounting Helps monitor all employees Uses personal and organizational profiling surveys and other diagnostics Shines the light on what is happening with all the stakeholders in organizations The people Their perceptions motivations values habits and skills The formal organization Physical environment technology strategy policies and procedures The informal organization or culture Values and norms from the interaction of people combined with the organization s physical environment Conflicts Rise when the norms of the informal organization conflict with the standards of the formal organization Us and Them Management wants to control and direct behavior rather than letting it flow What can we do We can gradually create a win win culture With sincerity Follow these integrated principles Fairness Human relations Human resources Meaning All of this takes time Although the process may be painful but in the long run it s much better than operating in the dark Human Resource Accounting Begins and ends with gathering data We must think through alternatives Make decisions Implement them Do an assessment or survey



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