LEHIGH CSE 335 - Experience Maintenance (32 pages)

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Experience Maintenance



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Experience Maintenance

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Problems/Exams


Pages:
32
School:
Lehigh University
Course:
Cse 335 - Intellignt Decision Supprt Sys

Unformatted text preview:

Experience Maintenance Why Experience Maintenance Consider the cases when a highly skilled employee leaves he takes his experience with him when new employees are inducted they have to be trained manually when the current project at hand is very similar to one that has been done before do we need to do it all over again Solution Experience Maintenance What is Experience Maintenance Formally it is defined as the acquisition sharing and use of knowledge within organizations including learning processes and management information systems What is Experience Maintenance In other words It is an information system that aids knowledge workers to create integrate and reuse knowledge in an organization What is the role of knowledge in IS and IS development Requirements Analysis Systems Design System Implementation Customer Order Product Customer Orde r Scheduled Delivery Forms ERD Spec Pro duct S cheduled Deli ver y Sale sp erson Salesperson Architecture Update Marketing Authorize Credit Tables Order Entry Bill Customer VB Code Schedule Delivery Inventory Knowledge about world Refer Experience Base Reuse applicable experience Update Experience Base VC Code Types of Experience Explicit You can communicate Easy to formalize Savable on different media disembodied Implicit hard to communicate Hard to formalize Saved in brain embodied Experience Maintenance System converts implicit knowledge into explicit Data to Knowledge Very Valuable Experience Maintenance Cycle Collect Identify Classify Create Organize Store Use Exploit Access Share Disseminate Why Experience Maintenance Product lifecycle becomes shorter Streamline operations and reduce costs by eliminating redundant or unnecessary processes Reduce training time Foster innovation by encouraging the free flow of ideas Improve customer service by streamlining response time Boost revenues by getting products and services to market faster Enhance employee retention rates by recognizing the value of employees knowledge and



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