ISM 50 - Business Information SystemsLecture 7Instructor: John MusacchioUC Santa CruzOctober 14, 2010Class AnnouncementsBusiness Paper Proposal Due Tuesday!Class AnnouncementsProject proposals due Thursday!!2-3 pagesGive a plan what you will cover in reportCite some references, and show that you have started your research!Remember references must be cited in the body of the text with footnotes or end notes.See website for more details.Student TalksEnterprise ApplicationsApplicationsWhat is an application?Computer software that performs useful capabilities for a user, organization, incorporating storage, manipulation, and communication of information.An organizational applicationSupports an organizationOften called enterprise application(An enterprise is an organization with a commercial mission)Types of organizational applicationsDepartmentalSupports a single functional departmentExample: An accounts management application for an accounting department.EnterpriseSupport enterprise-wide processes and goals.Example: coordinate information between functional departments involved in fulfilling an order. (or other cross functional process.)Some Types of Organizational ApplicationsWorker CollaborationExample: video conferencingOperations and LogisticsExample: coordinate movements of goods between sites.Decision SupportSummarize info for execs.Knowledge ManagementOrganize and retrieve knowledge in companys documents and databasesExamplesSoftware MerchantCustomer Relationship ManagementMaintain a case file of customer questions and complaints.Website of Freq. Asked Ques. And documentation.Chat application for customers to communicate with tech-support personnel.ExamplesOn-Line Stock TradingInformation Management application for paying customersSpecialized software to interface withcustomersstock exchangeCustomers bankSome more termsTransaction Processing Systems record and process data from business transactions.Batch Processing transactions are accumulated over a period of time and processed periodically.In Online Transaction Processing (OLTP), transactions are processed immediately.Some More TermsA workflow application supports ongoing repetitive tasks.Example: An application that passes a case summary of a customer from customer service to tech support.So what exactly is ERP??The precursor to ERP, MRPMRP (Material or Manufacturing Resource Planning)Take:Product Demand forecastsInventory BalancesReplenishment Lead TimesDevelop a Production schedule for a single plantAt this Point, it is a planning toolLater on More capabilities addedOrder ProcessingProduct CostingThe planning tool begins to take more and more of an active roll in the business processes.A desire to Link Across Functional Departments of firmEach functional department had its own legacy applicationProgrammed in different languagesDifferent Data formatsOften some data was shared between departments by duplicating it.MRP evolves into ERPA common software architecture with modules to support different business functions.Accounting, finance, sales, HRM, material management, etcKey features:Multi functionalIntegratedModularERPHow would you design an ERP?Design a user interface for each moduleAsk user to fill in certain fields at particular times.Set up a sequence of eventsWhen the sales department enters an order, that event triggers an event at the manufacturing department.But by doing this, arent we presuming a particular business process?Fundamental optionsCustomize the application to existing organization?Mold organization to off-the-shelf application?Is software a good way to propagate best practices?BreakCisco CaseStudent TalkBreak into groups of 3 or 4Discuss A) Was the project successful? Why or why not?B) Imagine you were asked to lead an ERP deployment at another company, 1) What ideas would you borrow from Ciscos ERP project?2) What factors worked in Ciscos favor that might not apply to other companies trying to do an ERP project?3) What mistakes would you avoid that Cisco made?Write your ideas
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