UCSC ISM 50 - Business Information Systems (22 pages)

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Business Information Systems



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Business Information Systems

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Lecture Notes


Pages:
22
School:
University of California, Santa Cruz
Course:
Ism 50 - Business Information Systems
Business Information Systems Documents

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ISM 50 Business Information Systems Lecture 7 Instructor John Musacchio UC Santa Cruz October 14 2010 Class Announcements Business Paper Proposal Due Tuesday Class Announcements Project proposals due Thursday 2 3 pages Give a plan what you will cover in report Cite some references and show that you have started your research Remember references must be cited in the body of the text with footnotes or end notes See website for more details Student Talks Enterprise Applications Applications What is an application An organizational application Computer software that performs useful capabilities for a user organization incorporating storage manipulation and communication of information Supports an organization Often called enterprise application An enterprise is an organization with a commercial mission Types of organizational applications Departmental Supports a single functional department Example An accounts management application for an accounting department Enterprise Support enterprise wide processes and goals Example coordinate information between functional departments involved in fulfilling an order or other cross functional process Some Types of Organizational Applications Worker Collaboration Operations and Logistics Example coordinate movements of goods between sites Decision Support Example video conferencing Summarize info for execs Knowledge Management Organize and retrieve knowledge in company s documents and databases Examples Software Merchant Customer Relationship Management Maintain a case file of customer questions and complaints Website of Freq Asked Ques And documentation Chat application for customers to communicate with tech support personnel Examples On Line Stock Trading Information Management application for paying customers Specialized software to interface with customers stock exchange Customer s bank Some more terms Transaction Processing Systems record and process data from business transactions Batch Processing transactions are



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