NORTHERN EET 450 - Troubleshooting and Maintenance Fundamentals (28 pages)

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Troubleshooting and Maintenance Fundamentals



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Troubleshooting and Maintenance Fundamentals

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Lecture Notes


Pages:
28
School:
Montana State University-Northern
Course:
Eet 450 -

Unformatted text preview:

Chapter 24 Troubleshooting and Maintenance Fundamentals You Will Learn About your role as a PC technician in troubleshooting and maintenance and tools available to help you in those roles How to approach a troubleshooting problem How to develop a preventive maintenance plan and what to include in it Troubleshooting Perspectives PC support technician PC service technician Bench technician Help desk technician Essential Troubleshooting Tools Bootable rescue disk for any OS you might work on may need several Ground bracelet and or ground mat Screwdrivers flat head Phillips head or crosshead Torx set particularly size T15 Tweezers preferable insulated Chip extractor and a spring loaded extractor Useful Troubleshooting Tools Multimeter Needle nose pliers Flashlight AC outlet ground tester Small cups or bags Antistatic bags Pen and paper Diagnostic cards and software Utility software Virus detection software on disks Bootable Rescue Disk Can boot the PC even when the hard drive fails Ensures cleanest boot possible Diagnostic Cards and Software POST diagnostic cards Diagnostic software General purpose utility software POST Diagnostic Cards Discover and report computer errors and conflicts at POST Examples Amber Debug Card Phoenix Technologies PCI Error Testing Debug Card Trigen Industries POSTcard V3 Unicore Software Inc Post Code Master MSD Inc POSTmortem Diagnostics Card System Optimization Inc Diagnostic Software Identifies hardware problems Examples PC Technician Windsor Technologies Inc PC Diagnosys Windsor Technologies Inc General Purpose Utility Software Diagnoses problems Repairs and maintains software on a PC Recovers corrupted or deleted data on hard drive or floppy disks Provides security Monitors system performance Downloads software updates from Internet General Purpose Utility Software Fundamental Rules for Troubleshooting Make backups before making changes Approach the problem systematically Isolate the problem eliminate unnecessary hardware and software Don



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