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CSUF HCOM 100 - Listening & Responding

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Listening & RespondingCommunication PrinciplesListening & Responding PreviewWhat You Do With Your Communication TimeHow we ListenListening BarriersSlide 7Slide 8Listening SkillsResponding SkillsResponding with EmpathyWhat questions do you have?Listening & RespondingHCOM-100(Beebe & Ives, 2004, pg102)Communication Principles(Beebe & Ives, 2004, pg105)Listening & RespondingPreviewThe principle of Listening and RespondingHow we listenListening goalsListening barriersListening skillsResponding skillsResponding with EmpathyWhat You Do With Your Communication TimeSpeak = 30%Read = 16%Write = 9%Listen = 45%(Beebe & Ives, 2004, pg 104)How we ListenListening v. HearingSelectingAttendingUnderstandingRememberingResponding(Bachin & Beck, 1985, pg10)Listening BarriersSelf BarriersSelf focusEmotional noiseCriticism(Beebe & Ives, 2004, pg109)Listening BarriersInformation Processing BarriersProcessing rateInformation OverloadReceiver apprehensionListening BarriersContext BarriersBarriers of time and placenoiseListening SkillsStop: Turn Off Competing MessagesDecenteringLook: Listen With Your EyesListen: Understand Details and IdeasIdentify your listening goalMentally summarize the detailsLink Message details with major ideaPracticeTransform barriers into goalsResponding SkillsBe DescriptiveBe TimelyBe BriefBe UsefulBe ActiveResponding with EmpathyEmotional IntelligenceUnderstanding Your Partner’s FeelingsAsk Appropriate QuestionsParaphrase the ContentParaphrase Emotions(Beebe & Ives, 2004, pg119)What questions do you have?Homework:1.) Reading?2.) Turn in


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CSUF HCOM 100 - Listening & Responding

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