Listening & RespondingCommunication PrinciplesListening & Responding PreviewWhat You Do With Your Communication TimeHow we ListenListening BarriersSlide 7Slide 8Listening SkillsResponding SkillsResponding with EmpathyWhat questions do you have?Listening & RespondingHCOM-100(Beebe & Ives, 2004, pg102)Communication Principles(Beebe & Ives, 2004, pg105)Listening & RespondingPreviewThe principle of Listening and RespondingHow we listenListening goalsListening barriersListening skillsResponding skillsResponding with EmpathyWhat You Do With Your Communication TimeSpeak = 30%Read = 16%Write = 9%Listen = 45%(Beebe & Ives, 2004, pg 104)How we ListenListening v. HearingSelectingAttendingUnderstandingRememberingResponding(Bachin & Beck, 1985, pg10)Listening BarriersSelf BarriersSelf focusEmotional noiseCriticism(Beebe & Ives, 2004, pg109)Listening BarriersInformation Processing BarriersProcessing rateInformation OverloadReceiver apprehensionListening BarriersContext BarriersBarriers of time and placenoiseListening SkillsStop: Turn Off Competing MessagesDecenteringLook: Listen With Your EyesListen: Understand Details and IdeasIdentify your listening goalMentally summarize the detailsLink Message details with major ideaPracticeTransform barriers into goalsResponding SkillsBe DescriptiveBe TimelyBe BriefBe UsefulBe ActiveResponding with EmpathyEmotional IntelligenceUnderstanding Your Partner’s FeelingsAsk Appropriate QuestionsParaphrase the ContentParaphrase Emotions(Beebe & Ives, 2004, pg119)What questions do you have?Homework:1.) Reading?2.) Turn in
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