Slide 1Materials Covered - IMaterials Covered - IIMaterials Covered - IIISuggested Study ApproachGorry and Scott Morton FrameworkInformation Requirements by Management LevelSlide 8Slide 9Building and Maintaining Information systemsPhases in Building and Maintaining SystemsIT-Based InnovationSlide 13Technology TrendsSlide 15Obstacles to IT-Based InnovationSlide 17Work SystemsSlide 19Slide 20Slide 21Slide 22Five Perspectives for Understanding a Work SystemSlide 24Slide 25From work system architecture to customer satisfactionSystems AnalysisSlide 28The 10 Issues in the Work-Centered Analysis MethodBusiness ProcessesSlide 31Slide 32Slide 33Slide 34Slide 35Slide 36Management SupportInformation systems related to Mintzberg’s management rolesCommon Sources of Management InformationData ModelingSlide 41Data, Information, and KnowledgeSlide 43MultidimensionalityDimensional ModelingDimensional Model of the BusinessTypical Dimensional ModelFact TableDimension TablesExampleExample QueryMulti-dimensional databaseTransaction Processing SystemsTransaction Processing SystemManagement Information SystemSlide 56Decision Support SystemsModelsSlide 59Decision-MakingSlide 61Applications DevelopmentCommunicationsGroupwareCommon Communications Classified By Time and PlaceTheoretical Foundations for Electronic Meeting SystemsTheoretical FoundationsTheoretical Foundations: Group CharacteristicsFoundations: Task CharacteristicsFoundations: Context CharacteristicsFoundations: Technology CharacteristicsGroup ProcessesCIS 465 - Review for Final exam 1ReviewforFinal ExamCIS 465 - Review for Final exam 2Materials Covered - I•All Articles on reading List:•Brancheau, et al. (1996) "Key Issues in Information Systems Management: 1994-95 SIM Delphi Results", MIS Quarterly, Vol. 20, Number 2, June 1996.•Goodwin, Nancy C. (1987), "Functionality and Usability," Communications of the ACM , March 1987, 229-233. •Gorry and Scott Morton, (1989) "A Framework for Management Information Systems", Sloan Management Review, Spring 1989. (A reprint of the classic article first published in 1971). •Grudin, (1994) "GroupWare and Social Dynamics: Eight Challenges for Developers", Communications of the ACM, Vol. 37, Number 1, January 1994. •Van den Hoven, John (1996) "Executive Support Systems & Decision Making" Journal of Systems Management, March/April 1996. 48-55. •Wetherbe, (1991) "Executive Information Requirements: Getting It Right", MIS Quarterly, Vol. 15, Number 1, March, 1991.CIS 465 - Review for Final exam 3Materials Covered - II•Lectures/Chapters Since Exam II–Evaluating Information systems–Determining Executive Information Requirements –Alter, Chapter 12 - Much of this is covered in lecture (but not all!).•Work-Centered Analysis–Alter - Chapter 2•Differences Between Information Systems–Chapter 5CIS 465 - Review for Final exam 4Materials Covered - III•Any question or concept I asked on the first two exams is fair game for the final exam. Please note that I may ask the question in a different context.•I will not cover a topic on the final that I have not covered here.•Please realize that if I cover a concept here in the review, it would be a good idea to review any previous discussion of it (e.g. lecture notes, text book).CIS 465 - Review for Final exam 5Suggested Study Approach•In Groups review all articles. Try to formulate 3 or 4 questions on the primary points of each article.•Review previous exams. Make sure you understand the concepts being asked, and not just memorizing answers or terms.•Review WCA concepts. (Alter Chapter 2) •Last two slide series and Chapter 12.CIS 465 - Review for Final exam 6Gorry and Scott Morton Framework•Robert Anthony•Herbert SimonInformation Requirements by Management LevelCharacteristicsof Information OperationalControl ManagementControl StrategicPlanning Source Largely Internal Internal andLargely ExternalScope Well defined,narrowVery wideLevel ofAggregationDetailed AggregateTime Horizon Historical FutureCurrency Highly current Need not be up tothe minuteRequiredAccuracyHigh Lower, Estimatesare acceptableFrequency of Use Very frequent Infrequent, ad-hocA FRAMEWORK FOR DECISION MAKINGType ofDecision/TaskOperationalControlManagementControlStrategic Planning Support NeededStructured1Inventory reordering2Budget Analysis,short-term forecasting,Make or Buy Analysis3Plant Location,FinancialManagement(investment),Distribution Systems.Clerical, MIS, ORModels, TransactionProcessing SystemsSemi-structured4Bond trading,Production Scheduling5Credit Evaluation,Budget Preparation,Plant Layout, ProjectScheduling, RewardSystems Design6Building New Plant,Mergers &Acquisitions, NewProduct Planning,CompensationPlanning, QualityAssurance PlanningDecision SupportSystemsUnstructured7Selecting a Cover for aMagazine, ApprovingLoans, Buying Software8Negotiating, RecruitingExecutives, Lobbying9R & D Planning,New TechnologyDevelopment, SocialResponsibilityPlanningHuman Intuition,Expert Systems,Executive Support SystemsA FRAMEWORK FOR DECISION MAKINGType ofDecision/TaskOperational Control ManagementControlStrategic Planning Support NeededStructured1Inventory reordering2Budget Analysis,short-termforecasting, Makeor Buy Analysis3Plant Location,FinancialManagement(investment),DistributionSystems.Clerical, MIS, ORModels, TransactionProcessing SystemsSemi-structured4Bond trading, ProductionScheduling5Credit Evaluation,BudgetPreparation, PlantLayout, ProjectScheduling,Reward SystemsDesign6Building NewPlant, Mergers &Acquisitions, NewProduct Planning,CompensationPlanning, QualityAssurancePlanningDecision Support SystemsUnstructured7Selecting a Cover for aMagazine, ApprovingLoans, Buying Software8Negotiating,RecruitingExecutives,Lobbying9R & D Planning,New TechnologyDevelopment,SocialResponsibilityPlanningHuman Intuition,Expert Systems,ExecutiveInformation/SupportSystemsSupport Needed MISManagement ScienceOR ModelsManagementScienceDSS,EIS, ESEIS,Neural Networks,Executive MentalModelsCIS 465 - Review for Final exam 10Building and Maintaining Information systems•What are the phases in building and maintaining information systems?Phases in Building and Maintaining SystemsCIS 465 - Review for Final exam 12IT-Based Innovation•What are some of the areas in which IT-based innovations have affected the following functional areas of business?CIS 465 - Review for Final exam 13IT-Based Innovation•What are some of the areas in which IT-based innovations have affected