BA 352—Fall 2005Exam Format:Don’t forget:Sample Short-Answer QuestionsThere will be two 10-point application essay questionsBA 352—Fall 2005Midterm Study GuideLast Updated Tuesday, October 25, 2005Exam Format:Question Type # Points/Question Total Points Covers Multiple Choice 25 2 50 Chapters 1-7Fill-in-the-blank 10 2 20Short Answer 2 5 10Essay 2 10 20EXAM TOTAL 100Don’t forget: Habits 1-4 Guest speakers Videos/Cases in class Internet Exercises, Hands-on ExercisesKey Terms: You should be able to define each term and communicate its relevance to managers and the field of OB. Theory X & Theory Y TQM: Deming; 85-15 rule Strategic management/strategic planning; cascading Changes in the competitive environment Employable/employability Employment Contract Ethics; encouraging ethical behavior Organizational culture (artifacts, norms, values; espoused values, enacted values—AS DISCUSSED IN CLASS) Societal culture Cultural relativism v. imperialism; ethnocentric; GLOBE dimensions Individualistic v. collectivistic cultures; high-context v. low-context cultures; Monochronic v. Polychronic cultures Expatriate; reasons for failure of expatriates Social information processing model: selective attention/comprehension, encoding, storage & retention, retrieval &response, salient, cognitive category, schema Perception (and the common perceptual errors) Fundamental attribution bias; self-serving bias Stereotypes (race, gender, age, disability)o What do mean (or average) differences between groups tell us about individuals within the groups? Attribution (consensus, distinctiveness, and consistency) Diversity 4 key changes in the demographics of the workforce Affirmative action, Managing diversity Glass ceiling Individual differences Personality (the Big 5 Personality Dimensions) The Self: Self-efficacy, Self-esteem, Self-monitoring, Self-management IQ/EQ; emotional intelligence Positive & negative emotions P = E x A x S (performance, effort, ability, skill) Motivation Motivators and hygiene factors (Herzberg) Expectancy, instrumentality, and valence (Expectancy Theory) Job Characteristics Model (JCM)o Skill variety, task identity, task significance, autonomy, feedback, experienced meaningfulness, experienced responsibility, knowledge of results, and the outcomes of the JCM Goal (goal specificity, goal difficulty, goal commitment, SMART goals, MBO) Equity (perceived inequity, positive inequity, negative inequity, threshold for inequity)o Distributive justice and procedural justice Job satisfactionSample Short-Answer Questions What is the employment contract, according to class discussion? How has it changed in the last 20-30 years? Summarize at least three of the major changes being faced in the external environment by companies today. What role do perceptions play in stereotyping and discrimination? (Explore issues such as lower pay for equal work, gender/race stereotypes, the glass ceiling, etc.) Present and discuss the model of ethical behavior in the workplace. What can managers do to improve their organization's ethical climate? Differentiate between affirmative action and managing diversity. What benefits are there to using diversity (strategically) as a form of competitive advantage? Briefly describe Kelley's model of attribution, including the dimensions of consensus, distinctiveness, and consistency. Using an example, explain how attributions can be made internally or externally and what impact an internal or an external attribution may have on employees and organizations.There will be two 10-point application essay questions Organizational culture Motivation: Equity Theory, Expectancy Theory, or the Job Characteristics
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