Contextual Interviews Class 9 Agenda 3 00 3 05 Announcements 3 05 3 30 Rapid Ethnography Contextual Interviews 3 30 3 50 Prep for Wednesday Announcement No class Wednesday Assignment 1 Where are we Information Systems Medical Records PHR Emergency Response Ubiquitous Assistive Technology Stationary Performance Support Systems Topics in Medical Informatics Midterm Project Data Analysis Ethnography Prototyping Interviewing Ethics IRB Interdisc Research Techniques for MI Research Final Project Participants and Method Ethnography The scientific description of the customs of individual peoples and cultures Participants and Method Nurses Office From Stinne Aal kke and Leysia Palen 2 What to Ask What are the user problems wants or circumstances that you are trying to understand What works well or not with existing tools Related work and competitive products How to Ask it Most challenging parts of interviewing Listening Probing Contextual Interviewing Semi structured interviewing Understanding context Critical incidents Speculative questions The Last Question Katie s Last Last Question 3 Medication management by the elders The pillbox never lies From Stinne Aal kke and Leysia Palen What can we learn from these two methods of medication mgmt Spatial and Temporal Orderings From Stinne Aal kke and Leysia Palen 4 Spatial and Temporal Orderings I take my pills with meals so I put them on the table rst this is pill fi nd pill seco I take th From Stinne Aal kke and Leysia Palen Routines In the evening I put out the pillbox for the morning I put it on the kitchen table where I start my day Those that I take at night I keep by my bed It s a routine If I conduct my day as normal then I will take all my pills Also spatial and temporal From Stinne Aal kke and Leysia Palen How can Technology Augment Routines for Medication Mgmt 5 How can Technology Augment Routines for Medication Mgmt How do we really know if she took her pills How can we remind without being too annoying One size fits all problem distributed cognition How do we deal with routine changes One size fits all problem decentralization of information cues Real Medication OTC Herbals Only participant in this study to do this Meds From Stinne Aal kke and Leysia Palen Private Public Perceptions of Health and Practical Matters of Storage Medications out in the open with instrument to help with maintenance and day to day activities From Stinne Aal kke and Leysia Palen Hiding medications to avoid stigma piano bench example 6 Collaboration in Medication Management Special Heart Medication Symbolically Distinct Daily medication spatially located From Stinne Aal kke and Leysia Palen Collaboration in Medication Management Special Heart Medication Symbolically Distinct Daily medication spatially located Are the medications in order Are pills left in pill boxes Can they continue to open pills From Stinne Aal kke and Leysia Palen How to Plan the Process Identifying who to interview Making interview appointments Decide who will make the visit Have a procedure Buddy system Consider pros cons of taping ALWAYS summarize immediately afterwards together 7 How to Analyze the Data Summarize each interview with participant information should already have done this Identify design priorities and design issues Capture priorities and goals in task statements and users background and circumstances in personas Identify other bits necessary for user testing Data Context Equipment An example of spatial temporal from my research This system requires a calendar and watch How can this system inform the design of an IT system 8 Prep for Wednesday s Assignment Looking forward Wednesday No Class Friday Analyze Field Work Assignment completed on Wednesday 9