UCSC ISM 50 - ISM 50 Midterm Exam Review Guide (4 pages)

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ISM 50 Midterm Exam Review Guide



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ISM 50 Midterm Exam Review Guide

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Pages:
4
School:
University of California, Santa Cruz
Course:
Ism 50 - Business Information Systems
Business Information Systems Documents

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Midterm Exam Review Guide ISM 50 Spring 2009 Summary of reading material covered Topic Source Pages IT History Reader R Nolan pp 3 33 Bus I S Foundations Reader O Brien I 35 70 Competing with IT Reader O Brien II 71 93 Frito Lay Case Reader 95 115 Information Management Textbook 38 50 IT Applications Textbook 59 82 Cisco Case Reader 117 135 Electronic Commerce Textbook 83 98 Alibris Case Reader 137 147 IT Architecture Textbook 107 132 Client Server Computing Textbook 139 154 Sun Case Reader 149 168 List of eight short cases from O Brien that may be on the exam Organization Page Key point lesson or example 1 Royal Carribean 50 IT systems unproductive without leadership or business process co design 2 Cisco Case 53 Virtual manufacturing SCM exemplar 70 gross margins 3 Clariant 68 IROR for an IT project can be 30 to 40 4 Hershey 69 Due to complexity IT projects can fail if rushed or not planned properly 5 Wesco 73 Example of an e procurement ERP system that gave a huge ROI 6 Staples 81 Clicks and bricks ecommerce model all coming together at the cash register 7 GE 87 Famous example of Total Quality Management TQM 8 Siemens AG 91 Knowledge management makes an agile company Denmark Malaysia teams Net present value and the rate of return Know the definitions of NPV ROR IROR and ROI as we used them in class Know the mathematical expression for the NPV for a series of cash payments and be able to calculate it as a function of i or of d d is the discount factor Know how to solve the inverse problem of computing d given the NPV and the series of payments IT History What distinguished the Data Processing Era What distinguished the Micro Era from the Networking Era Why did Data Processing Era managers feel threatened in the Micro Era O Brien Chapter 2 Porter s competitive model Why is it useful Porter s strategy model Differentiation and cost leadership are primary strategies innovation growth and alliances are the three secondary strategies We classify companies by a primary



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