Improving Interpersonal RelationshipsCommunication ClimateConfirming ResponsesDisconfirming ResponsesGibb’s CategoriesSlide 6PowerPoint PresentationManaging Interpersonal ConflictConflict DefinedComponents of ConflictMethods of Expressing ConflictFive Components of an Assertive MessageMethods of Conflict ResolutionSteps to Win-Win Conflict ResolutionInterpersonal Communication SummarySlide 16Improving Interpersonal RelationshipsCommunication ClimateConflict ManagementCommunication Climate•Refers to the emotional tone of a relationship•More concerned with the way people feel about one another than the tasks they perform•Determined by the degree to which people see themselves as valuedConfirming Responses•Occurs in three increasingly positive levels:1. Recognition: the most fundamental act of confirmation2. Acknowledgement: interested in another’s ideas3. Endorsement: agreeing with another’s ideasDisconfirming Responses•Show lack of regard for the other; –Either by disagreeing, –Disputing or –Ignoring•Disconfirming messages occur when the speaker is attacked instead of the message or ideaGibb’s Categories•Communication behaviors separated into defensive and supportive categories•Using supportive communication behaviors will create a positive communication climateGibb’s Categories1. Evaluative vs. Descriptive 2. Controlling vs. Problem orientation3. Strategy vs. Spontaneity4. Neutrality vs. Empathy5. Superiority vs. Equality6. Certainty vs. ProvisionalismManaging Interpersonal Conflict•Completely avoiding conflict is impossible•Managing it effectively leads to –Improved communication and –Improved relationshipsConflict Defined•“Expressed struggle between at least two independent parties who perceive incompatible goals, scarce rewards, and interference from the other parties in achieving their goals.”•(Adler & Rodman, 2003, p. 231)•(Hocker & Wilmot, 1997, p. 21)Components of Conflict•Expressed struggle–All parties must know the conflict exists•Perceived incompatible goals•Perceived scarce rewards•Interdependence–Expect future interactionsMethods of Expressing Conflict•Nonassertion•Direct aggression•Passive aggression•Indirect communication•AssertionFive Components of an Assertive Message1. Behavioral description2. Your interpretation of the other’s behavior3. Description of your feelings4. Description of the consequences5. A statement of your intentionsMethods of Conflict Resolution•Win-lose•Lose-lose•Compromise•Win-winSteps to Win-Win Conflict Resolution1. Identify your problem and unmet needs2. Make a date3. Describe your problem and needs4. Partner checks back5. Solicited partner’s needs6. Paraphrase partners needs7. Negotiate a solution8. Follow up on the solutionInterpersonal Communication SummaryCOMMUNICATION CLIMATES•Confirming and Disconfirming Messages•Developing Communication Climates•Creating Positive Communication ClimatesInterpersonal Communication SummaryMANAGING INTERPERSONAL CONFLICTNature of ConflictStyles of Expressing ConflictAssertive MessagesGender and Conflict StyleCultural InfluencesMethods of Conflict ResolutionWin-Win Problem SolvingLetting Go and Using the
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