HOUSTON COMMUNITY COLLEGE SOUTHWEST Maintaining and Troubleshooting Windows Vista Computers - Academy ITSC 1091 Date and Time of class: Class CRN: Instructor’s Name: School Site: Phone number:-2- Revised 5/15//07 HOUSTON COMMUNITY COLLEGE • SOUTHWEST COURSE SYLLABUS Maintaining and Troubleshooting Windows Vista Computers – Academy ITSC 1091 The audience for this course is experienced enterprise-level IT Professionals who focus on a broad range of desktop operating system, desktop application, mobile device, networking, and hardware support issues. As working professionals, students must quickly resolve support issues by combining technical expertise with problem solving and decision making skills and a deep understanding of their business and technical environments. They must consider all variables, justify resolutions with a logical troubleshooting approach, and relate tradeoffs to business and technical requirements and constraints. Topics address recently identified current events, skills, knowledges, and/or attitudes and behaviors pertinent to the technology or occupation and relevant to the professional development of the student. This course was designed to be repeated multiple times to improve student proficiency. COURSE OBJECTIVE This three-day instructor-led course provides students with the knowledge and skills to successfully maintain and troubleshoot Windows Vista computers. It will also provide the knowledge and skills necessary to monitor and maintain Windows Vista client computers. GOALS Students will: • Learn to identify technical problems that can occur in an organization's client computers. • Focus on five main troubleshooting areas: operating system, hardware, networking, security, and applications. LEARNING OUTCOMES Students will demonstrate mastery of these objectives by successfully completing all assignments. Students will be able to: • Plan and apply a troubleshooting methodology for an organization. • Describe how the Windows Vista platform helps address troubleshooting requirements for important technical areas. • Identify the most appropriate method to troubleshoot Windows Vista computers. • Identify Windows Vista tools that can be used to help in the troubleshooting process. • Identify important maintenance tools that will be used as part of IT operations for their organizations. • Describe how monitoring and optimization tools in Windows Vista can be used to assist in troubleshooting and keeping computers performing optimally. PREREQUISITE Before attending this course, students must have: • Experience supporting previous versions of the Windows operating system.-3- Revised 5/15//07 • Familiarity with an IT helpdesk ticketing system. • Experience researching online and local knowledge bases. • Experience running commands from a command window, such as the DOS command prompt. • Familiarity with computer hardware and devices, such as the ability to use Windows device manager and look for unsupported devices. • Basic TCP/IP knowledge, such as knowing why you need to have a valid IP address. • Basic Windows and Active Directory knowledge, such as knowledge about domain user accounts, domain vs. local user accounts, user profiles, and group membership. • Fundamentals of applications, such as how a client communicates with the server in client/server applications. • Experience reviewing logs, such as understanding chronology, sequential order, severity, etc. In addition, it is recommended, but not required, that students have completed the following courses: • 5115A: Installing and Configuring the Windows Vista Operating System • 5116A: Configuring Windows Vista Mobile Computing and Applications REQUIRED TEXTBOOK The provided student kit includes a comprehensive workbook and other necessary materials for this workshop. COURSE REQUIREMENTS AND EXPECTATIONS This is a 24-hour instructor guided course. Student will complete hands-on, in-class assignments. ATTENDANCE To fully benefit from the class, students are expected to attend all classes. REQUIREMENTS FOR COURSE COMPLETION CERTIFICATE To receive a Certificate of Completion and be awarded Continuing Education Units, students must meet the following requirements: • Attend at least 80% of scheduled class time • Complete the course lab demonstrating 80% mastery of course concepts or equivalent skills demonstration to instructor. OPPORTUNITIES FOR STUDENT-FACULTY INTERACTION Students are encouraged to ask questions and request clarification or guidance as needed during class. A question and answer period is always provided.-4- Revised 5/15//07 OPPORTUNITIES FOR CAREER EXPLORATION Topics relevant to future employment and career exploration opportunities will be presented to the students, including certification and degree prospects. OPPORTUNITIES FOR SUPPLEMENTAL INSTRUCTION Students are informed of instructional aids and resources, including books, other publications, and web sites relevant to the course. SPEAKER FORUM At the discretion of the instructor, speakers may be invited to address the class on pertinent topics. CELL PHONES AND PAGERS Cell phones and pagers can be disruptive during class. Please turn these devices off or set to mute while in the classroom or student lab. WITHDRAWAL AND REFUND POLICY Please refer to your schedule for withdrawal and refund policy. DISABILITY SERVICES Any student with a documented disability (e.g. physical, learning, psychiatric, vision, hearing, etc.) who needs to arrange reasonable accommodations must contact the Disability Services Office at the respective college at the beginning of each semester. Faculty is authorized to provide only the accommodations requested by the Disability Support Services Office. The Southwest College Disability Services Office phone number is 713-718-7909. COURSE CONTENT Module 1: A Troubleshooting Methodology Module 2: Troubleshooting Operating Systems Module 3: Troubleshooting Hardware Module 4: Troubleshooting Networks Module 5: Troubleshooting Security Issues Module 6: Troubleshooting Applications Module 7: Maintaining and Optimizing Windows Vista STUDENT ASSESSMENT Instructor will assess student lab assignments for completeness and competence in meeting unit