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UT INF 385P - Usability Report

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Slide 1OverviewBackgroundTest PlanParticipantsPre-test QuestionnaireTask ScenariosPerformance DataPost-test InterviewSatisfaction Data Strongly disagree 1. . . . .2. . . . .3. . . . .4. . . . .5. . . . .6. . . . .7 Strongly agreeSatisfaction Data (cont’d.) Strongly disagree 1. . . . .2. . . . .3. . . . .4. . . . .5. . . . .6. . . . .7 Strongly agreePositive FindingsSlide 13Areas for ImprovementSignificant Finding 1Significant Finding 2Significant Finding 3Significant Finding 4Significant Finding 5Significant Finding 6Significant Finding 7Significant Finding 8Significant Finding 9Significant Finding 10Significant Finding 11Significant Finding 12SummaryPresentation by Amy FitzGerald and Stephanie McFarlandUsability ReportforFamilyConnections April 21, 2005Overview•Background•Test Plan•Test Session•Findings•Recommendations•Summary•Questions and AnswersBackgroundFamilyConnections’ mission is to improve the quality ofearly education and care for our community’s childrenby providing information, education and resources tothose individuals who have the greatest influence onchildren during the critically important formative years — parents, caregivers, teachers and communityleaders.Test Plan•Pre-test Questionnaire•Assigned Tasks•Post-task Interview•Post-test Interview•Post-test QuestionnaireParticipantsParticipant #Gender Age Parent? FamilyConnections Experience?1 F 35 No No2 M 45 Yes No3 F 25 No No4 F 26 Yes No5 F 24 No No6 M 25 Yes NoPre-test Questionnaire1. Do you use the Internet?2. What is your primary reason for using the Internet?3. How often do you use the Internet?4. How important is it to you that you are able to get information over the Internet? (How much a part of your life is it?)5. What types of information do you access (e.g. weather, travel, news)?6. What are the last three topics you researched?7. What are the top three sites you consult when using the Internet?8. How often do you use them?9. What makes them stand out?10. What do you like about them?•What do you dislike about them?•What Web site presents the most reputable and dependable information?Task Scenarios1. Go to the FamilyConnections homepage and provide some initial impressions of the Web site.2. Freely explore the site for five minutes.3. Locate information about dealing with a specific aspect of child behavior and discipline.4. Locate general information about a service FamilyConnections provides.Performance DataTask Correct actions – “Y”Reasonable other actions – “(Y)”Wrong actions – “N”1 – Go to the homepage and provide initial impressions of the Web site.n/a n/a n/a2 – Freely explore the Web site.n/a n/a n/a3 – Find resources on how to deal with a child who bites.2 4 04 – Find information about FamilyConnections’ Parent/Child Workshops.3 0 3Post-test Interview1. What is your impression of this site overall? Please give it a grade from A to F.2. Grade: _______3. Why?4. Name three words or characteristics that describe this Web site.5. What were the 3 things you liked best about this Web site?6. What were the 3 things you liked least about this Web site?7. Would you return to this Web site on your own in the future?8. What would entice you to return?9. Would you recommend this site to a friend or family member?10. Are the materials on the Web site relevant to you?11. How might they be more relevant?12. Are there materials you would like added to the Web site? Which ones?Satisfaction DataStrongly disagree 1. . . . .2. . . . .3. . . . .4. . . . .5. . . . .6. . . . .7 Strongly agreeQuestion Median1 – The homepage is attractive. 52 – The overall site is attractive. 53 – The site’s graphics are pleasing. 4.54 – The site has a good balance of graphics vs. text. 45 – The colors used throughout the site are attractive. 66 – The typography (lettering, headings, titles) is attractive. 5.57 – The homepage’s content makes me want to explore the site further. 5.58 – It is easy to find one’s way around the site. 39 – You can get to information quickly. 310 – It is fun to explore the site. 3.511 – It is easy to remember where to find things. 312 – Information is layered effectively on different screens. 313 – The homepage is attention-getting. 4.514 – Information is easy to read. 4.515 – Information is written in a style that suits me. 5Satisfaction Data (cont’d.)Strongly disagree 1. . . . .2. . . . .3. . . . .4. . . . .5. . . . .6. . . . .7 Strongly agree16 – Screens have the right amount of information. 4.517 – The site effectively communicates the FamilyConnections image. 5.518 – Information is relevant. 619 – The site is designed with me in mind. 2.520 – The site’s contents interest me. 421 – The site’s content would keep me coming back. 422 – The site has characteristics that make it especially appealing. 4.523 – The site reflects progressive, leading edge design. 3.524 – The site is exciting. 325 – The site is well suited to first-time visitors. 326 – The site is well suited to repeat visitors. 4.527 – The site has a clear purpose. 528 – It is always clear what to do next. 329 – It is clear how screen elements (e.g., pop-ups, scrolling lists, menu options, etc.) work.3.530 – Mistakes are easy to correct. 4Positive Findings•Finding: Users had no trouble locating and using the “search” feature on the homepage.•Finding: The Web site’s color scheme is warm and inviting.•Finding: The Web site provides a great deal of information for parents and those curious about childcare.Positive Findings•Finding: The contact information for FamilyConnections staff members is thorough and easy to find.•Finding: The site advertised community events effectively.•Finding: Options to read the site and its resources in Spanish help FamilyConnections serve a wider population.Areas for ImprovementPs were unclear about the site’s terminology.The homepage’s flashing photographic images distracted Ps.The site does not follow standard Web site design rules as they pertain to the use of colored and underlined text.The Spanish site option is not very noticeable, nor does it have functionality.Search function is only available on the homepage.The amount of text and length of pages is overwhelming. It is difficult to distinguish between headings and supporting information.Parent/Child Workshops are not easily found.Ps felt lost in the Web


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UT INF 385P - Usability Report

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