BCOR 370 April 19 2013 Communication Conflict and Negotiation Communication Model of Communication Nonverbal communication Actual words play relatively small role in communication Facial expressions tone of voice gestures body movements Importance of various aspects o Verbal 7 o Vocal 38 o Facial 55 Barriers to Communication Differing Perceptions Language Differences Noise Conflicting Nonverbal Cues Poor Listening Who s on First Video Clip Bud Abbott and Lou Costello Why did Abbott and Costello fail to communicate effectively Explain using the model of the communication process Did nonverbal factors play a role in in this effort to communicate Which barriers to communication appeared to disrupt the process in this case