29 questions covering Team work Communication Conflict Control Organizational culture Basic def of control Control process Arrange of variation Team definition Basic stages in team development 4 types of teams Teams in self leadership balance me with we could end up with groupthink Groupthink characteristics Team effectiveness Communication know basic model noise and feedback Nonverbal communication Conflict management avoidance collaboration know all 5 styles Negotiation Positional bargaining vs principle bargaining Ugli orange negotiation Comprehensive section no video clips on old material look at each chapter for basic question define management 4 basic functions of management Define self leadership