UNLV IS 485 - Running Usability Evaluations (22 pages)

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Running Usability Evaluations



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Running Usability Evaluations

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Lecture Notes


Pages:
22
School:
University of Nevada, Las Vegas
Course:
Is 485 - Seminar in Information Systems

Unformatted text preview:

APPENDIX A A Running Usability Evaluations Running a usability test with real customers is essential to good design You may know a lot about your customers but it is hard to predict how people will react to and interact with a Web site Usability tests are also effective in ending those endless opinion wars in which members of the design team argue about what people like and don t like The best way to answer this question is to recruit some participants run a quick test and see what they say and do This appendix lays out the steps for running both formal and informal usability tests from setting up the test to running the test to analyzing and presenting the results Our assumption here is that you want to run a usability test in which both you and the participant are in the same place You should also be aware that an alternative approach is remote usability testing that is recruiting and testing many participants online without your having to be there We discuss how to do this in Appendix E Online Research A 1 Setting Target Goals What Do You Want to learn from the Test The first thing you have to do l is decide what you want to get out of the test Do you want to find out if people are having problems with a specific part of the Web site Do you want to see how well a proposed design works Or do you just want to get general feedback about the existing Web site After deciding what you want to learn think about how you will get this information If people How Will You Get the Information You Want 1 l In psychology and other fields the term subjects is used instead of participants but we have always felt that the term subjects has a slightly sinister tone A h Running Usability Evaluations are having problems with a portion of the Web site the straightforward thing to do is to test tasks that rely on that part and see what the problems are If you want to test a new design it is useful to compare it to the old design or to a competitor s Web site This approach is also



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