E-Government in the context of National E-Development Strategies: The Case of E-Sri LankaICT Roles, Options and ObjectivesPowerPoint PresentationSlide 4I. ICT Leadership, Policy and Capacity BuildingII. Information Infrastructure & AccessIII. Societal ApplicationsIV. E-governmentE-Government: Part of Larger ICT StrategyElements of E-GovernmentE-Government EvolutionE-government: Readiness IndicatorsE-government: OutcomesE-government: Impact on OrganizationsE-Government: Contribution to Poverty ReductionE-Government: Contribution to GrowthE-Government: TrendsE-Government: Lessons of experienceE-Government in the context of National E-Development Strategies:The Case of E-Sri LankaNagy Hanna, Senior Advisor, e-DevelopmentOffice of the VP/CIO, ISGE-Government WorkshopAugust 8, 2003ICT Roles, Options and ObjectivesNetworking, empoweringNetworking, empoweringInfrastructure for networking and service deliveryInfrastructure for networking and service delivery– Improving delivery of health, education, & other public services– Improving delivery of health, education, & other public servicesAccessing information & knowledgeAccessing information & knowledgeAccelerating transactions & reducing costsAccelerating transactions & reducing costsICT & knowledge industriesICT & knowledge industriesAll-purpose technology for modernizationAll-purpose technology for modernizationAccelerating Growth – Participating in ICT-enabled industries & software services– Participating in ICT-enabled industries & software servicesReducing Poverty – Diffusing ICT in industries & services– Diffusing ICT in industries & services– Promoting participation, public accountability & social learning– Promoting participation, public accountability & social learningICT RolesICT RolesOptions for DevelopmentOptions for DevelopmentObjectives of e-DevelopmentObjectives of e-DevelopmentLeadership,Policies & InstitutionsICT in Public Sector: e-government and e-societyInformation Infrastructure Fund and Rural AccessElements of e-Sri Lanka VisionHuman Resources DevelopmentICT in Private Sector: e-commerce and e-laws, industry promotionE-GOVERNMENT: •E-government policy and strategy•Government wide process reengineering and change management•Strategic applications such as unified citizens database•Prioritized multi-year ICT investment programSOCIETAL APPLICATIONS FUND:• Low-cost technology solutions• Building capacity of NGOs and underserved populations• Scalable social and business models• Local content industry promotion, multimediaINFORMATION INFRASTRUCTURE & ACCESS:• Telecom & Internet policies & regulation • Rural access subsidy scheme • TelecentersHUMAN RESOURCES:•Specialized ICT education and training•ICT literacy for civil servants•Use of ICT in education •Mobilizing the diasporaElements of E-Sri Lanka ProjectLEADERSHIP, POLICY & INSTITUTIONS:•Overall vision, e-laws •ICT Agency•CIOs in different ministries•Diffusion of ICT to SMEs•ICT industry promotionBalancing top down leadership and bottom up learning and innovation: PPPs; NGOs.Nurturing leadership: ICT agency, Cabinet committee, Vision. Capacity building for NGOs, communities, telecenter entrepreneurs.Leading ICT across government agencies: CIOs.Program management, M & E, piloting and learning.Developing human resources and partnerships: industry, government and education sectors.Enabling laws for e-commerce, e-government, ICT industry.I. ICT Leadership, Policy and Capacity BuildingII. Information Infrastructure & AccessRural multi-service network: •Policy environment for affordable telecom services.•Smart subsidies for connectivity: multi-service platform.Telecenters program:•Telecenter support institutions.•Competitive selection of telecenter enetrepreneurs.•Community and market development of services.•Pilots; partnerships; systematic learning.III. Societal ApplicationsGOALS:Promoting ICT use to generate income and delivery services to the poorest, addressing priority social needs, promoting inclusion and environmentally sustainable practices.MODALITIES:Identifying sustainable social or business models that can be scaled up for broader impact. Engaging NGOs to articulate needs; SMEs to develop appropriate ICT solutions; government and donors to catalyze.Building awareness, social learning and partnerships.Developing local content: government; community; industry.IV. E-governmentEstablish vision, policy, strategy.Pilot and phase strategic applications and multi-channels.Human and business processes: restructuring, information sharing, KM, community of practice.Anytime, anywhere services:• National portal: government-wide networks.• E-Parliament, E-Cabinet.• Financial management, taxes, customs, payment.• Population registry; national smart card.• E-procurement; project management systems.• Rural development, extension services, land information.E-Government: Part of Larger ICT Strategy1,000 flowers blooming – no vision, no sequencing, lack of “integrated government”, no “trickle across effect.”Telecoms Reforms: A critical mass that will use e-service must have cheap access to ICT. Lack of infrastructure impede use of e-services. Lack of human capacity/skills building affects long term sustainability beyond project timeframe.Elements of E-GovernmentA single government portal that crosses ministerial and agencies & links to all other public websites.Local content production in key ministries and processes for regular updating.Computerized and web-enabled key processes.Legal and technical bases for transactions through the portal.Capacity for civil servants to facilitate such transactions.E-Government EvolutionDelivering Value To CitizensComplexity of Implementation and TechnologyWeb PresenceAgency web sites provide citizens with information on rules and proceduresLimited InteractionsIntranets link departments allowing for Email contact, access to online databases & downloadable formsTransactionsElectronic delivery of services automated. Applications include issue of certificates and renewal of licensesTransformationJoined up government. All stages of transactions including payments are electronic. Applications include government portals. New models of service delivery with public private partnershipsE-government: Readiness IndicatorsExtent of back-end