CLASS 1 INTRODUCTIONThe Management FrameworkSlide 3Slide 4THERE WILL BE FAILURES (OR LIMITED SUCCESSES)Slide 6INFORMATION SOURCES:CLASS 1CLASS 1INTRODUCTIONINTRODUCTIONCSE 7360CSE 7360The Management FrameworkThe Management FrameworkCompanySeniorManagementEnvironmentCIOMIS DirectorD.P. ManagerUsers(Managersand Staff)ITStaffCOURSE OBJECTIVESCOURSE OBJECTIVES-Provide You Various Frameworks/Perspectives Provide You Various Frameworks/Perspectives (Situation Analysis)(Situation Analysis)—Learn What to Look For -- A Lot to ConsiderLearn What to Look For -- A Lot to Consider-Provide You With Approaches/SolutionsProvide You With Approaches/Solutions—Learn Limits on What Applies WhereLearn Limits on What Applies Where-How to Make Judgements/Develop New Approaches How to Make Judgements/Develop New Approaches (Think) -- There are Few Formulas(Think) -- There are Few Formulas—Learn to Recognize When There May Be No Approach Learn to Recognize When There May Be No Approach DefinedDefined-As Fast as Solutions/Methods/Tools are Developed As Fast as Solutions/Methods/Tools are Developed to Solve a Specific Problem, New Problems are to Solve a Specific Problem, New Problems are Encountered (Change) -- Encountered (Change) -- Need for Continuous Need for Continuous Improvement/Learning/KnowledgeImprovement/Learning/KnowledgeTYPES OF CASESTYPES OF CASES-Can’t Make a Decision -- End Up Doing Nothing Can’t Make a Decision -- End Up Doing Nothing (Which May Be Good)(Which May Be Good)-Make a Decision to Proceed -- Bad Idea (At Least at Make a Decision to Proceed -- Bad Idea (At Least at This This TimeTime))-Make a Decision to Proceed -- Good Idea But Poor Make a Decision to Proceed -- Good Idea But Poor ImplementationImplementation-Make a Decision to Proceed and Succeed (May Be Make a Decision to Proceed and Succeed (May Be Painful)Painful)-Same as Above, But Extend to Another Area and FailSame as Above, But Extend to Another Area and FailTHERE WILL BE FAILURESTHERE WILL BE FAILURES(OR LIMITED SUCCESSES)(OR LIMITED SUCCESSES)-Failure to Get Business BenefitsFailure to Get Business Benefits-Higher Cost to Develop Impacting “ROI”Higher Cost to Develop Impacting “ROI”-Longer Development Time Missing Window of Longer Development Time Missing Window of OpportunityOpportunity-Technical Performance (Response Time/ Technical Performance (Response Time/ Capacity) Impacting Operating Costs or Capacity) Impacting Operating Costs or Worse, FeasibilityWorse, Feasibility-Technical Incompatibilities at a Future DateTechnical Incompatibilities at a Future DateCSE 7360CSE 7360MEASUREMENT OF INFORMATION TECHNOLOGYMEASUREMENT OF INFORMATION TECHNOLOGYSUMMER, 2001SUMMER, 2001SESSI ON DATE TOPI CS CHAPTERS1 6/ 5/ 01Class Format/ ObjectivesI T Framework1 / 22 6/ 12/ 01I T Business I mpact- Strategy/ Organization- Decision Making3 / 43 6/ 19/ 01I T Business I mpact- Knowledge- Enhanced Decision Making14 / 154 6/ 26/ 01I T Business I mpact- I nternet/ e- Business- I nternational10 / 175 7/ 3/ 01Business I mpact- BPR- TQM- ERP11 / 186 7/ 10/ 01I T Management Function- Organization- HR Process- SLA’s- ChargebackSoftware/ Applications Management5 / 77 1/ 17/ 01 Software/ Applications Management 8 / 128 7/ 24/ 01Software/ Applications Management/ Network Management13 / 69 7/ 31/ 01 Network Management/ Special Topics 9 / 16INFORMATION SOURCES:INFORMATION SOURCES:-www.cio.comwww.cio.com (Current issues in IT for CIO perspective) (Current issues in IT for CIO perspective)-www.darwinmag.comwww.darwinmag.com (Current issue in IT from business (Current issue in IT from business perspective)perspective)-www.whatis.comwww.whatis.com (Every acronym you ever wanted to know) (Every acronym you ever wanted to know)-www.business20.comwww.business20.com (Internet and business) (Internet and business)-www.informationweek.comwww.informationweek.com (Computers and business) (Computers and business)-www.brint.comwww.brint.com (Great reference site) (Great reference