VISION HOUSE COMMUNICATION AUDIT 1Running head: VISION HOUSE COMMUNICATION AUDITVision House Communication Audit: Leading Formatively, Encouraging Vision, Communicating Core Values, and Developing TeamsDena M. RoskoGonzaga UniversityDecember 9, 2009VISION HOUSE COMMUNICATION AUDIT 2Executive SummaryThis report recognizes the organization of study, Vision House's, strengths as encouraging vision and communicating core values intentionally and regularly to staff with audit feedback indicating a common desire for all staff to grow in their understanding of teamwork, to communicate more interpersonally with each other. These desires demonstrate staff’s sincere willingness to serve Vision House and its constituents. As one staff said, "I want to honor the Lord and the mission" (anonymous, personal communication, November 17, 2009). This willingness gives Vision House an opportunity to grow in three primary ways: formative leading, developing teams through a strengths-based approach, and continuing to communicate core values consistently to internal and external constituents. This positive approach matches Vision House's existing effort to build teams through the strengths-based, or SOAR, process (Stavros, Hinrichs, & Hammond, 2009), and will help Vision House to continue to realize its vision to break the cycle of homelessness by transforming one life and one family at a time (Vision House, 2009a).VISION HOUSE COMMUNICATION AUDIT 3Vision House Communication Audit Table of ContentsPART I: AUDIT PURPOSE, COMMUNICATION TARGETS, AND ORGANIZATION DESCRIPTION................................................................................................5Introduction........................................................................................................................................5Audit Purpose.....................................................................................................................................6Communication Targets...................................................................................................................7Organization Description.................................................................................................................9PART II: REPORT FRAMEWORK, ASSUMPTIONS, AND ETHICAL PRINCIPLES 10Report Framework..........................................................................................................................10Formative Leading.....................................................................................................11Other Interdisciplinary Perspectives..........................................................................13Ethical Principles: Organizational Rhetoric..............................................................14Key Assumptions.............................................................................................................................15PART III: REPORT METHODOLOGY AND FINDINGS..................................................16Methodology.....................................................................................................................................16Participant Observation..............................................................................................17Survey Questionnaires...............................................................................................17One-on-One In-Person Interviews.............................................................................19Report Findings...............................................................................................................................20Participant Observation Findings: External Communication Methods....................20Participant Observation Findings: Internal Communication Methods.....................23Interview Findings.....................................................................................................48Integration..................................................................................................................50Implications......................................................................................................................................51Congruent Communication........................................................................................51Developing Individuals, Teams, and Rapport............................................................51Understanding Constituent Perspectives and Motivation..........................................52Adapting to Change...................................................................................................53Implication Analysis..................................................................................................54Recommendations...........................................................................................................................54Training......................................................................................................................54Formative Leading.....................................................................................................55Empowerment............................................................................................................55Regeneration and Refreshment..................................................................................56External Communication...........................................................................................56Communication Apprehension..................................................................................57Intentional Communication.......................................................................................58Helping and Service...................................................................................................59Community Coalitions...............................................................................................59Innovation..................................................................................................................61Addressing Staff Concerns........................................................................................62Faith-Based Tie-In.....................................................................................................62VISION HOUSE COMMUNICATION AUDIT 4Recommendation