Unformatted text preview:

Slide 1ObjectivesOverviewStrategic IT PlanningFirst Step in Developing an IT Strategic PlanLinking Business and ITIT Architecture vs. InfrastructureWorkgroup vs. Network Architecture (Google)IT StandardsPolicies & ProceduresCase: The Failure of CRMTechnology Risk ManagementCentralized Risk ManagementBusiness Unit Risk ManagementA Blended ApproachEffective Technology Risk Management ProgramEffective Technology Risk Management ProgramEffective Technology Risk Management ProgramAudit InvolvementClass ExerciseCHAPTER 5: IT STRATEGY AND STANDARDSMBAD 7090Fall, 20081IS Security, Audit, and Control (Dr. Zhao)ObjectivesBusiness and IT Strategic PlanIT Architecture vs. InfrastructureIT StandardsTechnology Risk ManagementFall, 20082IS Security, Audit, and Control (Dr. Zhao)OverviewIT has become a strategic part of most businesses. An IT Strategic Plan is a formal vision to guide in the acquisition, allocation, and management of information technology resources to fulfill the organization’s objectives.Fall, 20083IS Security, Audit, and Control (Dr. Zhao)Strategic IT PlanningProvides a roadmap for operating plansProvides a framework for evaluating technology investments“The truth is that those IT leaders who don't master the art of strategic planning won't last long.” (CIO.com, 2008)Challenges:Many companies lack well-defined strategiesFall, 20084IS Security, Audit, and Control (Dr. Zhao)First Step in Developing an IT Strategic PlanUnderstand the business objectives whether stated or implied.Guides management in evaluating investments, assessing risk, or implementing controlsExample: Business strategy for an online bookstore“The business should have desired outcomes-market share gains, higher customer satisfaction levels, and shortened cycle times.”Question: please figure out where IT factor into that.Fall, 20085IS Security, Audit, and Control (Dr. Zhao)Linking Business and IT Fall, 20086IS Security, Audit, and Control (Dr. Zhao)STRATEGIC IT PLANNING CYCLEPLAN REVIEW AND FEEDBACK Project And Application Driven RequestsOperations And Infrastructure Driven RequestsBUSINESS/IT ALIGNMENTBUSINESS STRATEGYPRIORITIZATION & FUNDINGPROJECTS & PROGRAMSOther Internal &External RequestsPROGRAM RESULTSPLAN UPDATESREVIEW PROCESSMONITORING & CONTROLTechnologyRequestsRequestEvaluationTechnologySteeringCommitteeLong Term BlueprintCorporate &Project-specific ArchitecturesIndustryAnalyst,Vendor, ExpertInputGlobalArchitectureDirectionP r o f i l e sC u s to m e rIn f oF in a n c i a lI n s ti t u t i o n sA g e n tIn f o r m a t i o nC la i m sC o m m e r c i a lP e r s o n a lL i f eA u toH o m eI m a g i n gD a taS p e c i a l tyP r o d u c tD e fi n i t o n sU W R u l e sR a ti n g T a b le sF i n a n c ia l sB i l li n gH u m a nR e s o u r c e sData MartsData WarehouseOperational DataBrowserWindowsTelephonePagerTerminalWirelessPDAEAI / BPI / BPMCore P&C / Life ApplicationsPolicy Issuance EnginePolicy Issuance EngineScheduled Activities EngineScheduled Activities EngineProductWorkbenchProductWorkbenchNeeds AnalysisEngineNeeds AnalysisEngineProducer ManagerProducer ManagerRatingWorkbenchRatingWorkbenchForms & Correspondence EngineForms & Correspondence EngineProposal ManagerProposal ManagerUnderwritingEngineUnderwritingEngineRating EngineRating EngineClaims ManagerClaims ManagerData Capture ManagerData Capture ManagerUnderwritingWorkbenchUnderwritingWorkbenchSupporting Business ApplicationsHuman ResourcesHuman ResourcesFinancials(SAP)Financials(SAP)CommissionsCommissionsBillingBillingLicensing / Appointment ManagerLicensing / Appointment ManagerContract / Registration ManagerContract / Registration ManagerReportingReportingB2B Electronic InterfacesB2B Electronic InterfacesCRMForms FulfillmentForms FulfillmentP r o f i l e sC u s to m e rIn f oF in a n c i a lI n s ti t u t i o n sA g e n tIn f o r m a t i o nC la i m sC o m m e r c i a lP e r s o n a lL i f eA u toH o m eI m a g i n gD a taS p e c i a l tyP r o d u c tD e fi n i t o n sU W R u l e sR a ti n g T a b le sF i n a n c ia l sB i l li n gH u m a nR e s o u r c e sData MartsData WarehouseOperational DataP r o f i l e sC u s to m e rIn f oF in a n c i a lI n s ti t u t i o n sA g e n tIn f o r m a t i o nC la i m sC o m m e r c i a lP e r s o n a lL i f eA u toH o m eI m a g i n gD a taS p e c i a l tyP r o d u c tD e fi n i t o n sU W R u l e sR a ti n g T a b le sF i n a n c ia l sB i l li n gH u m a nR e s o u r c e sData MartsData WarehouseOperational DataBrowserWindowsTelephonePagerTerminalWirelessPDAEAI / BPI / BPMCore P&C / Life ApplicationsPolicy Issuance EnginePolicy Issuance EngineScheduled Activities EngineScheduled Activities EngineProductWorkbenchProductWorkbenchNeeds AnalysisEngineNeeds AnalysisEngineProducer ManagerProducer ManagerRatingWorkbenchRatingWorkbenchForms & Correspondence EngineForms & Correspondence EngineProposal ManagerProposal ManagerUnderwritingEngineUnderwritingEngineRating EngineRating EngineClaims ManagerClaims ManagerData Capture ManagerData Capture ManagerUnderwritingWorkbenchUnderwritingWorkbenchSupporting Business ApplicationsHuman ResourcesHuman ResourcesFinancials(SAP)Financials(SAP)CommissionsCommissionsBillingBillingLicensing / Appointment ManagerLicensing / Appointment ManagerContract / Registration ManagerContract / Registration ManagerReportingReportingB2B Electronic InterfacesB2B Electronic InterfacesCRMForms FulfillmentForms FulfillmentIT Architecture vs. InfrastructureIT infrastructurePhysical facilities, services, and management that support all computing resources in an organization.IT architectureA high-level map or plan that explain & guide how IT elements work togetherBusiness activities and processesData sets and information flowsApplications, software, technologyFall, 20087IS Security, Audit, and Control (Dr. Zhao)Workgroup vs. Network Architecture (Google)Fall, 2008IS Security, Audit, and Control (Dr. Zhao)8Workgroup Centric:• Strategy: Capture desktops• Customer’s labor and capital• User-specific infrastructure• System control by users• Operating system dependency• License software• Data read from filesNetwork Centric:• Strategy: Occupy Internet• Labor and capital in network• Infrastructure is universal• Network controls in network • Open source browser• Pay for use• Data assembled in context• National Association of State Chief Information Officers (NASCIO)’s vision


View Full Document

UNCC MBAD 7090 - IT Strategy and Standards

Download IT Strategy and Standards
Our administrator received your request to download this document. We will send you the file to your email shortly.
Loading Unlocking...
Login

Join to view IT Strategy and Standards and access 3M+ class-specific study document.

or
We will never post anything without your permission.
Don't have an account?
Sign Up

Join to view IT Strategy and Standards 2 2 and access 3M+ class-specific study document.

or

By creating an account you agree to our Privacy Policy and Terms Of Use

Already a member?