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OSU BA 471 - IT Outsourcing

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Slide 1IntroductionTop 10 Countries/Companies For offshore outsourcingThe GameQuestions:IT OutsourcingBrian Emily Richard(B.E.R.)IntroductionWhat is outsourcing?A delegation of non-core operations from internal production to an external entity.What operations are commonly outsourced?IT, Manufacturing, Software Testing, Business Process Outsourcing (BPO), Software Development, Data Analysis, Call Centers, Graphic Arts, Accounting, Payroll, Etc.Top 10 Countries/Companies For offshore outsourcingIndia: HP, China: IBMMalaysia: Motorola, IBMCzech Republic: IBM, Sun, DellSingapore: HP, Philippines: Time Warner, Proctor and Gamble, ChevronBrazil: FordCanada: GMChile: CitigroupPoland: IBM, GE, MotorolaThe GameSplit into three teams, based on whether you are for, against, or neutral.Teams are scored as a whole, and each team must answer each question.Points are given for valid arguments.Candy will be rewarded.Questions:What problems do you see with Xin’s decision making process?What additional things should he consider before outsourcing to China?Would you chose the “captive” office, or would you partner with a Chinese firm? Why?Would you outsource to India or China? Why?The last paragraph talks about Xin’s employees being on site with their clients, will this still be reasonable with his operations based in


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OSU BA 471 - IT Outsourcing

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