Enhancing RelationshipsCommunication PrinciplesEnhancing Relationships PreviewThe Importance of FriendshipEnhancing FriendshipsThe Importance of FamilyThe importance of ColleaguesStages of Interpersonal RelationshipsElevator ModelRelational EscalationRelational De-EscalationManaging Interpersonal ConflictHow Conflict Functions in RelationshipsConflict Involves PowerAssertive and Aggressive CommunicationStyles of Managing ConflictSlide 17Conflict Management SkillsWhat questions do you have?Enhancing RelationshipsHCOM-100Instructor NameCommunication PrinciplesEnhancing Relationships PreviewThe Importance of FriendshipThe Importance of FamilyThe Importance of ColleaguesStages of Relationship DevelopmentManaging Interpersonal ConflictThe Importance of FriendshipFriendship over the YearsChildhoodAdolescentpeer relationships are the most important social influence on our behaviorAdultElderly and friendshipsEnhancing FriendshipsAwareness of yourselfWe Use Communication To Initiate, Develop, Deepen And Maintain FriendshipsListening And Responding Are CriticalLearn to AdaptThe Importance of FamilyChanging Nature of FamilyEnhancing Family RelationshipsDiscover who we are in familiesEarliest lessons about verbal and nonverbal communicationFamily relationships are built upon trustFamily relationships involve adaptationThe importance of ColleaguesOn the job communicationCommunication skills are highly valuedEnhancing Workplace RelationshipsUncertainty reductionVerbal and nonverbal communication skillsListening and respondingAdaptation is critical to successful coworker relationshipsStages of Interpersonal RelationshipsRelational Development Proceeds in Discernable StagesIPC is Affected by the Stage of the RelationshipIPC is Affected by the Stage of the RelationshipIPC Facilitates Movement between the Various StagesElevator ModelRelational EscalationPre-Interaction AwarenessInitiationExplorationIntensificationIntimacyRelational De-EscalationTurmoil or StagnationDe-IntensificationIndividualizationSeparationPost-InteractionManaging Interpersonal ConflictIP Conflict is a struggle that occurs when two people cannot agree on a way to meet their needs.How Conflict Functions in RelationshipsConflict is normalConstructive ConflictConstruct something newSuggest areas of changeRevitalize the relationshipDestructive ConflictDismantles relationshipsLack of flexibility is the hallmarkConflict Involves PowerInterpersonal power means the ability to influence another in the direction we desire.Power and RelationshipsComplementarySymmetricalParallelAssertive and Aggressive CommunicationAssertive communication takes the listener’s feelings and rights into account; aggressive communication does not.To assert yourself is to let your communication partner know that his or her behavior is infringing on your rights.Styles of Managing ConflictNonconfrontationalPlacatingDistractingComputingWithdrawingGiving inStyles of Managing ConflictConfrontationalControlWin/lose philosophyCooperativeConflict is not a gameConflict is a set of problems to be solvedConflict Management SkillsManage EmotionsManage InformationManage GoalsManage the ProblemWhat questions do you have?Homework:1.) Reading?2.) Turn in
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