Name: __________________________ Date: _____________1. ___________ is when network managers deal with network breakdowns and immediate problems, instead of performing tasks according to a well laid out plan.A) PanickingB) MultiplexingC) MultitaskingD) FirefightingE) Fireflying2. Which of the following is not a basic function of a network manager?A) Web surfing to shop on eBayB) cost managementC) performance and fault managementD) configuration managementE) end user support3. Due to the shift from host-based networks to microcomputer based networks, more than _____ percent of most organizations' total computer processing power now resides on microcomputer-based LANs.A) 40B) 50C) 60D) 80E) 904. One reason that there are technical network integration management issues is the fact that:A) The more different types of network technology used, the more complex network management becomes.B) Internet protocols are very similar to traditional mainframe protocols.Page 1C) Each LAN was developed by a centralized group.D) All LANs used in an organization all use the same architecture.E) All LANs used in an organization use the same type of technology.5. To help integrate its network management, a central data communication organization should have a ____________ that defines its purpose and operational philosophy.A) written charterB) LAN manualC) fault logD) trouble ticketE) troubleshooting log6. Which of the following is not considered a “very important” skill by network managers?A) knowledge of frame relayB) network designC) project managementD) knowledge of routing technologiesE) knowledge of TCP/IP7. ___________ refers to managing and documenting the network's hardware and softwareconfiguration.A) VisioningB) TroubleshootingC) FirefightingD) Configuration managementE) ImplementationPage 28. ____________ is also called automatic software distribution.A) Electronic Data InterchangeB) Software architectureC) Electronic Software DeliveryD) Automatic configuration managementE) Email Software Uploading9. Automatic software distribution:A) increases the cost of configuration management over the long termB) requires managers to install software manually on client computersC) automatically produces documentation of software installed on each client computerD) can not maintain documentation of software installed on each client computerE) decreases costs in the short term10. Which of the following is typically not a part of configuration documentation?A) hardware documentationB) sales brochures for new hardware products being considered by the organizationC) user profilesD) network software documentationE) software documentation11. Documentation for network and application software:A) usually does not include information about the network operating systemB) usually does not include information about any special purpose network softwareC) includes information about which data files each user can accessD) is not generally needed since networks are comprised of hardware onlyE) is important for monitoring adherence to software license rulesPage 312. Auxiliary network documentation:A) need not include legal requirementsB) need not include details about performance managementC) need not include details about fault managementD) includes vendor contracts and agreements and software licensesE) need not include vendor support telephone numbers13. ___________ ensures that the network is operating as efficiently as possible.A) FirefightingB) Fault toleranceC) Fault managementD) Performance managementE) Troubleshooting14. __________ refers to preventing, detecting, and correcting faults in the network circuits,hardware, and software.A) Fault managementB) Fault toleranceC) FirefightingD) Performance managementE) Troubleshooting15. ____________ refers to keeping track of the operation of network circuits to make sure they are working properly.A) Network monitoringB) Fault toleranceC) Fault managementD) FirefightingE) DowntimePage 416. _____________ are used by many large and small organizations to monitor and control their networks today.A) Network management software packagesB) Firefighter packagesC) Fault creating packagesD) Fault toleratersE) NICs17. A __________ is an organizational department that is responsible for monitoring and fixing overall network problems.A) mission critical areaB) fault tolerance departmentC) network operations centerD) mullion delimiter agencyE) Web surfing guru headquarters18. Which of the following would not be included as part of the physical network parameterstatistics monitored by a NMS?A) stats on multiplexersB) stats on modemsC) stats on circuits in the networkD) stats on user response timesE) stats on malfunctioning devices19. Logical network parameter monitoring:A) includes monitoring of the network's modemsB) can not track the destination of data routed across the networksC) can not provide information about the levels of service provided by the networkPage 5D) includes performance measurement data on traffic volume on a particular circuitE) can not keep data about user response times20. Network devices that are ________ do only what they are designed to do, such as routing packets, but do not provide any network management information.A) voice-activatedB) burstyC) faultyD) dumbE) intelligent21. _______ are network devices record data on the messages they process as well as performing their “normal” message processing functions.A) FaultyB) BurstyC) Trouble ticketsD) Voice-activatedE) Managed devices22. ____________ are reports produced by numerous network software packages for recording fault information.A) Wish list documentationB) Trouble ticketsC) Smart hub listsD) Bursty router printoutsE) Roger systems checksPage 623. ___________ allows the network manager to determine who is responsible for correcting any outstanding problems.A) Load balancingB) MTBFC) AvailabilityD) ReliabilityE) Problem tracking24. _____________ helps ensure that critical problems get priority over less important ones.A) Protocol analyzingB) Problem prioritizingC) UptimeD) AvailabilityE) Reliability25. _______ is an indicator of the efficiency of problem management personnel in correctly finding the root cause of the failure.A) MTBFB) AvailabilityC) MTTRespondD) MTTDiagnoseE) MTTRate26. _____ is a criterion that keeps track of the number of hours or days of continuous operation before a component fails.A) MTTDiagnoseB) MTTRespondC) MTTRepairD) MTTFixPage 7E) MTBF27. ______ is a statistic