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CSUF HCOM 100 - Understanding Nonverbal Messages

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Understanding Nonverbal MessagesPreviewNonverbal Communication DefinedWhy focus on Nonverbal Communication?Why focus on nonverbal communication?The Nature of Nonverbal CommunicationCodes of Nonverbal CommunicationSlide 8Slide 9Slide 10Slide 11Edwin T. Hall’s Zones of SpaceSlide 13How to Interpret Nonverbal CuesSlide 15What questions do you have?Understanding Understanding Nonverbal Nonverbal MessagesMessagesUnderstanding Understanding Nonverbal Nonverbal MessagesMessagesPreview•Why Focus on Nonverbal Communication?•The Nature of Nonverbal Communication•Codes of Nonverbal Communication•How to interpret Nonverbal Cues More AccuratelyNonverbal Communication Defined•Communication other than written or spoken language that creates meaning for someone–Sign language is one exception to this definitionWhy focus on Nonverbal Communication?•Nonverbal messages communicate feelings and attitudes–Most significant source of emotional information is the face (Albert Mehrabian)–Vocal cues–Approximately 93% of emotional meaning is communicated nonverbally.Why focus on nonverbal communication?•Nonverbal messages are critical to successful relationships•Nonverbal messages serve various functions for verbal messages:»Substitute»Complement»Contradict»Repeat»Regulate»AccentThe Nature of Nonverbal Communication•Culture-Bound•Rule-governed•Ambiguous–Perception checking•Continuous•Non-linguistic•Multi-channeledCodes of Nonverbal Communication•Appearance–artifactsCodes of Nonverbal Communication•Body movement, Gestures, and Posture–Kinesics refers to the study of human movements, gestures, and postures•Emblems•Illustrators•Affect displays•Regulators•adaptors(People En Espaňol Magazine, Aug 2004, pg 20)Codes of Nonverbal Communication•Kinesics Research–Quasi-courtship behavior – nonverbal actions we consciously and unconsciously exhibit when we are attracted to someone:•Courtship readiness•Preening•Positional cues•Appeals to invitationCodes of Nonverbal Communication•Eye contact•Facial expressions•Touch (haptics)–Touch ethic•The Voice–Paralanguage or vocalics–Back-channel cues–Response latenciesCodes of Nonverbal Communication•Environment, Space, and Territory–Physical environment–Space (proxemics)•Intimate space•Personal space•Social space•Public spaceEdwin T. Hall’s Zones of SpaceCodes of Nonverbal Communication•Territory–Territoriality–Territorial markersHow to Interpret Nonverbal Cues•Immediacy Immediacy CuesProximity:……………………………. Close, forward leanBody Orientation:……………… Direct, could be side-by-sideEye Contact:………………………..Eye contact & mutual eye contactFacial Expression:…………….. SmilingGestures:……………………………. Head nods, movementPosture:………………………………. Open, relaxed, arms oriented toward othersTouch:………………………………….. Cultural-and-context appropriateVoice:…………………………………… Higher pitch, upward pitchHow to Interpret Nonverbal Cues•Immediacy–Arousal–DominanceWhat questions do you have?•Homework:–Reading?–Turn in


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CSUF HCOM 100 - Understanding Nonverbal Messages

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